All afternoon yesterday all throughout the evening.
Called tech support and let someone named Liz take control on my computer but she wanted to change a lot of things which I didn’t want changed. Also sent a support ticket and the email I received said it was a bug.
Sorry for the inconvenience, this is a bug that we have just discovered, several users have sent us this complaint. We will fix the issue as soon as possible.
Best regards,
Arina Zhdanova
AVAST Software a. s.
Budejovická 1518/13A
140 00 Prague, Czech Republic
Ticket Details
Ticket ID: QDA-856-32243
Department: Technical Support (Consumer AV)
Type: Communication
Status: On Hold
Priority: Normal
I even uninstalled and re installed Avast. Was ready to install a different AV program.
Well…if you get banned from the forum of the AV you use means you did something wrong that was against the rules of the forum and you didnt listen after repeated warnings so its your mistake in any case,I dont see the relation of changing your AV as it is not your AV’s fault :o
Its weird that I still see such stupid reasons and excuses been given to switch your AV,which I hate >:(
I just thought about switching to another AV progam.
has nothing to do with beeing blocked from access to the forum.... unless it was avast itselfe that blocked
but i guess you know what a avast warning popup look like. ???
and it was all explained in the mail you got…
Sorry for the inconvenience, this is a bug that we have just discovered, several users have sent us this complaint. We will fix the issue as soon as possible.
However, regarding allowing someone to ‘take control’ of your computer is, under any and all circumstances, a definite no-no. never, never let someone else potentially run amok inside your computer. Especially when you are never never going to get to meet this person, in person, as you would when you would take your computer to a reputable computer repair shop to get it repaired or fixed.
I would not give someone else my bank savings account number and let them do whatever they wanted; the same thing would hold true with computer systems.
Keep in mind that there is a difference between computer issues that happen on or inside your system and computer issues that happen outside of your system. Getting the ban notice is from outside of your computer system, it cannot originate inside of it. Ban notice was an error and originated outside of your system as it was avast! that sent it (by mistake).
Given that the notice was from outside, never would’ve allowed someone inside under those circumstances. False pretenses.
Since the problem was an avast forum issue I don’t understand why Tech support would even ask/try to look at your system as that wouldn’t have helped anyway ???
If you couldn’t access the avast forum but could still access the rest of the web then that should have been obvious it was a forum issue and not the avast program installed on your computer which if you had of removed wouldn’t of helped any
At the time I didn’t know it was an Avast forum issue. I actually thought I had been banned. The tech support person said she would try to find out why I had been banned. She asked me to go to Internet Explorer and type in TS.Avast.com which I was stupid enough to do. I won’t let anyone have access to my computer again.
I just checked all of mine and my husbands bank accounts and no money has been taken out. Everything else is the same as it was before I let her have access to my computer.