What? No auto updates for 18 days!?

Avast Free Antivirus / Premium Security
1

I am using avast almost a year now. Everything was fine. Virus database was updated almost two times every day.

Yesterday I have noticed that windows red shield icon is saying that my av could be outdated… ?

Looked into avast about and found out that my VPS file was dated 02.03.2010.!
WTF??? :-X

How can this happen? No updates for 18days. Where can I reenable auto updates? Should I change my av software?

This is info after I have installed update manually today:

Information about current update:
Total time: 2:24

  • Vps: Updated
    (previous version: 100302-0, updated version: 100321-1)

Server: a697sm.avast.com (174.133.30.210)
Downloaded files: 44 (2.109,28 KB)
Download time: 41 s

…

Using Windows XP sp2
avast 4.8 HE, build Sept2009 (4.8.1368)

Thanks

2

This is in fact the Avast 5 forum section… You are using 4.8 still.
Maybe it is advisable to upgrade to Avast 5 free.

3

@ Zyndstoff
It isn’t just for avast5 but for both supported avast versions, 4.8 and 5.0.

@ forumer9
From the avast Settings, Update (Basic), ensure that the VPS Updates are set to Auto, the Program Updates should be set to Ask.

Strange that your Windows Security Center didn’t give the Red shield warning earlier as it should when it is 7 days out of date.

Your OS is well out of date also as SP3 for XP has been out for over 18 months, though that shouldn’t cause any problem with avast updates.

4

Yes… sorry 'bout that. Got confused somehow.
::slight_smile:

5

Under Update (Basic) everything is as it should be… Auto and Ask

I’ve checked out logs and updates (under info) were regular until 2.3.2010…after that nothing…
no recent warnings…

6

Well if your firewall allows you to do a manual update it shouldn’t block the auto update, so we can rule out (up to a point) firewall blocking, but what firewall are you using ?

In checking out the setup.log that should report on how the auto update went, success or failure, if you could post the last (bottom) 200 lines of the setup.log.

7

Has your registration/subscription expired ?

8

If the registration had expired, then I doubt it would only effect auto updates and not manual updates.

9

This is part of log that is from today:

notice: I did manual update first thing avast started so this was not automatic update. In setup.log I can see two or more logs for every day…but nothing after 2.3.2010…18 days are missing (that was period when no updates were made). First new logs are from today and yesterday (manual updates).

10:48:56 min/gen Started: 23.03.2010, 10:48:56
10:48:56 min/gen Running setup_av_pro-558 (1368)
10:48:56 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
10:48:56 nrm/sys Memory: 34% load. Phys:831360/1277424K free, Page:2116064/2419000K free, Virt:2068784/2097024K free
10:48:56 vrb/sys Computer WinName: VEDRAN
10:48:56 min/sys Windows Net User: VEDRAN\VedranS
10:48:56 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
10:48:56 vrb/gen DldSrc set to inet
10:48:56 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
10:48:56 min/gen Old version: 558 (1368)
10:48:56 vrb/reg Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
10:48:56 nrm/sys Using temp: C:\DOCUME~1\VedranS\LOCALS~1\Temp_av_proI.tm~a03184 (943M free)
10:48:56 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
10:48:56 nrm/int SYNCER: Agent=Syncer/4.80 (av_pro-1368;p)
10:48:56 vrb/sys Computer DnsName: vedran
10:48:56 vrb/sys Computer Ip Addr: 192.168.1.201
10:48:56 nrm/sys Installed in: c:\Alwil Software\Avast4 (943M free)
10:48:57 nrm/int SYNCER: Type: use IE settings
10:48:57 nrm/int SYNCER: Auth: another authentication, use WinInet
10:48:57 vrb/pkg Part prg_av_pro-558 is installed
10:48:57 vrb/pkg Part vps-10032101 is installed
10:48:57 vrb/pkg Part news-53 is installed
10:48:57 vrb/pkg Part setup_av_pro-558 is installed
10:48:57 vrb/pkg Part jrog-1fa is installed
10:48:57 min/gen Old version: 558 (1368)
10:48:57 min/gen GUID: 230e5361-2cc9-44ec-9cde-565539ebe5fd
10:49:00 nrm/gen Server definition(s) loaded for ‘main’: 362 (maintenance:0)
10:49:00 nrm/gen SelectCurrent: selected server ‘Download766 AVAST Server’ from ‘main’
10:49:00 nrm/int SYNCER: Type: use IE settings
10:49:00 nrm/int SYNCER: Auth: another authentication, use WinInet
10:49:01 nrm/int SYNCER: Agent=Syncer/4.80 (av_pro-1368;f)
10:49:02 nrm/int Used server: http://download766.avast.com/iavs4x
10:49:03 nrm/int Used server: http://download766.avast.com/iavs4x
10:49:03 min/fil GetFileWithRetry: servers.def.vpu downloaded .
10:49:06 nrm/gen Server definition(s) loaded for ‘main’: 362 (maintenance:0)
10:49:06 nrm/gen SelectCurrent: selected server ‘Download712 AVAST Server’ from ‘main’
10:49:06 nrm/int SYNCER: Type: use IE settings
10:49:06 nrm/int SYNCER: Auth: another authentication, use WinInet
10:49:07 nrm/int Used server: http://download712.avast.com/iavs4x
10:49:07 nrm/int Used server: http://download712.avast.com/iavs4x
10:49:07 min/fil GetFileWithRetry: prod-av_pro.vpu downloaded .
10:49:07 min/pkg LoadProductVpu: c:\Alwil Software\Avast4\Setup\prod-av_pro.vpu
10:49:07 vrb/pkg LoadPartInfo: jrog = jrog-2b0 returned 00000000
10:49:07 vrb/pkg LoadPartInfo: news = news-53 returned 00000000
10:49:07 vrb/pkg LoadPartInfo: program = prg_av_pro-558 returned 00000000
10:49:07 vrb/pkg LoadPartInfo: setup = setup_av_pro-558 returned 00000000
10:49:07 vrb/pkg LoadPartInfo: vps = vps-10032200 returned 00000000
10:49:07 min/pkg LoadProductVpu: c:\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
10:49:10 nrm/int Used server: http://download712.avast.com/iavs4x
10:49:10 min/fil GetFileWithRetry: part-vps-10032200.vpu downloaded and verified
10:49:10 vrb/pkg Part vps-10032200 was set to be installed
10:49:10 vrb/pkg DeleteObsoletePackages: Removed part-vps-10032101.vpu
10:49:10 min/gen Part of license key: W57353254H1400A0311
10:49:10 vrb/pkg IsFullOkay: vps-10032200.vpu - not okay (doesn’t exist)
10:49:20 vrb/pkg IsFullOkay: vpsm-10032200.vpu - not okay (doesn’t exist)
10:49:20 vrb/pkg IsFullOkay: vpsm-10032200.vpu - not okay (doesn’t exist)
10:49:20 vrb/pkg Packages before download
10:49:20 min/pkg Vpu: c:\Alwil Software\Avast4\Setup\vps-10032101.vpu, size: 36702252. md5: 818B26ECE009AEEA02AE2CC80B27B518, computemd5 returned 0x00000000, sig: 1A15B0367F653B1001F6F187177A1F9556B4AB4F47F937E449577412CA68528A6D45ED5D06A8E858 returned 0x00000000
10:49:20 min/pkg Vpu: c:\Alwil Software\Avast4\Setup\vpsm-10032101.vpu, size: 133. md5: CAEA46367FA4F63DC2A94EBDA70B598C, computemd5 returned 0x00000000, sig: 63E06FB8CCDB6F3BE6EBDD0F5832DDD36596EEEA77EE91BE420CDF845CA75AEDCFAA351BC825E1C2 returned 0x00000000
10:49:22 nrm/int Used server: http://download712.avast.com/iavs4x
10:49:22 min/fil GetFileWithRetry: vps-10032200-10032101.vpu downloaded and verified
10:49:22 nrm/pkg DldPackage: c:\Alwil Software\Avast4\Setup\vps-10032200-10032101.vpu, returned 0x00000000
10:49:23 vrb/pkg PerformDiff: Ok
10:49:56 vrb/pkg DeleteObsoletePackages: Removed vps-10032101.vpu
10:49:57 nrm/int Used server: http://download712.avast.com/iavs4x
10:49:57 min/fil GetFileWithRetry: vpsm-10032200.vpu downloaded and verified
10:49:57 nrm/pkg DldPackage: c:\Alwil Software\Avast4\Setup\vpsm-10032200.vpu, returned 0x00000000
10:49:57 vrb/pkg DeleteObsoletePackages: Removed vpsm-10032101.vpu
10:49:57 nrm/pkg Submit: files 0, bytes 0, time 0 ms
10:49:57 nrm/pkg Submit success: files 0, bytes 0, time 0 ms
10:49:57 nrm/pkg Transferred: files 7, bytes 85489, time 6923 ms
10:49:57 nrm/pkg Retries: total 0, files 0, servers 2
10:49:57 vrb/int Sending stats ‘http://download712.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
10:49:57 vrb/fil NeedReboot=false
10:49:57 min/gen Return code: 0x20000000 [Something done]
10:49:57 min/gen Stopped: 23.03.2010, 10:49:57

10:50:00 min/gen Started: 23.03.2010, 10:50:00
10:50:00 min/gen Running setup_av_pro-558 (1368)
10:50:00 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
10:50:00 nrm/sys Memory: 33% load. Phys:853028/1277424K free, Page:2109012/2419000K free, Virt:2068784/2097024K free
10:50:00 vrb/sys Computer WinName: VEDRAN
10:50:00 min/sys Windows Net User: VEDRAN\VedranS
10:50:00 min/gen Cmdline: /refresh /noreboot /updatevps /silent /progress
10:50:00 vrb/gen Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
10:50:00 min/gen Old version: 558 (1368)
10:50:00 vrb/reg Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
10:50:00 nrm/sys Using temp: C:\DOCUME~1\VedranS\LOCALS~1\Temp_av_proI.tm~a00748 (952M free)
10:50:00 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
10:50:00 nrm/sys Installed in: c:\Alwil Software\Avast4 (952M free)
10:50:00 nrm/int SYNCER: Type: use IE settings
10:50:00 nrm/int SYNCER: Auth: another authentication, use WinInet
10:50:00 vrb/pkg Part prg_av_pro-558 is installed
10:50:00 vrb/pkg Part vps-10032200 is installed
10:50:00 vrb/pkg Part news-53 is installed
10:50:00 vrb/pkg Part setup_av_pro-558 is installed
10:50:00 vrb/pkg Part jrog-1fa is installed
10:50:00 min/gen Old version: 558 (1368)
10:50:00 min/gen GUID: 230e5361-2cc9-44ec-9cde-565539ebe5fd
10:50:00 vrb/gen Entering:UpdateInstallPackages
10:50:00 min/pkg LoadProductVpu: c:\Alwil Software\Avast4\Setup\prod-av_pro.vpu
10:50:00 vrb/pkg LoadPartInfo: jrog = jrog-2b0 returned 00000000
10:50:00 vrb/pkg LoadPartInfo: news = news-53 returned 00000000
10:50:00 vrb/pkg LoadPartInfo: program = prg_av_pro-558 returned 00000000
10:50:00 vrb/pkg LoadPartInfo: setup = setup_av_pro-558 returned 00000000
10:50:00 vrb/pkg LoadPartInfo: vps = vps-10032200 returned 00000000
10:50:00 min/pkg LoadProductVpu: c:\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
10:50:00 vrb/pkg ArePartsInstallable: 1
10:50:40 min/pkg vps: updated [10032200]
10:50:40 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
10:50:40 nrm/pkg Retries: total 0, files 0, servers 0
10:50:40 vrb/fil NeedReboot=false
10:50:40 min/gen Return code: 0x20000000 [Something done]
10:50:40 min/gen Stopped: 23.03.2010, 10:50:40

Thank you for your time.

10

OK, that shows that the manual update from 100321-1 to 100322-0 went OK.

Now version 100323-0 has just been released, don’t do a manual update for the rest of today (until after your computer startup tomorrow) and see if the auto update at least checks for an update, so monitor the setup.log file.

Post the last sections of the .log again at the end of today.

11

i have the same problem with the new version. i downloaded the new free version of avast 05 but i didn’t hear the msg of the previous version" virus database has been updated" nor the avast is updated …i tried to uninstall avast but i couldn’t… it doesn’t work! could u plz help me?

12

I was few days out… returned this morning…
computer is runnung for 12 hrs now and no auto updates were made…

no change in setup.log

VPS file version is 100322-0

:frowning:

What to do?

13

It may not help but it will not hurt to try a repair of avast.

To do a repair of avast :

Control panel > Add/remove programs > click once on avast to select it > click on Change/Remove > scroll down the left pane and click on repair > click OK > follow directions

14

Nothing…
It just said: Software is updated now

It didn’t even updated virus definitions…

15

anyone?

16

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.