WHEA_UNCORRECTABLE_ERROR Windows 10 64 Bit

system · 2017-03-29T18:35:35.000Z

With the latest Avast Free Antivirus installed I’m getting the error code: WHEA_UNCORRECTABLE_ERROR. I basically can’t get into Windows and need to boot into safe mode, uninstall Avast and all is fine again. What can I do about this? I obviously will have to choose another antivirus program if this can’t be resolved.

System specs:

Asus Z97-A
Intel Core i7 4790K
Corsair Vengeance 16GB RAM
MSI GeForce GTX560 Ti
Corsair TX650 PSU
Samsung 840 Pro 256GB
Windows 10 Pro 64 bit

Alikhan · 2017-03-29T20:11:03.000Z

Which Avast…? (/Pro/IS/Premier)
Which version…?
OS…? (32/64 Bit…? - which SP/Build…?)
Other security related software installed…?
Which AV(s) did you use before Avast…?

system · 2017-03-29T20:16:05.000Z

Avast Free Antivirus
17.1.3394.0
Windows 10 Pro 64 Bit
No other security software

Nothing changed other than Avast updated itself and after a reboot I get the WHEA_UNCORRECTABLE_ERROR unless I uninstall Avast.

Alikhan · 2017-03-29T20:19:43.000Z

Could you please post the version number… that is the build number.

Avast UI > Settings > Update

It will be displayed under current version for the program.

Just to be clear, this issue wasn’t happening before you updated to the latest version which is 17.2.2290?

system · 2017-03-29T20:55:35.000Z

If 17.2.2290 is the latest then that’s what I had installed. I need a working PC so I don’t have it installed now.

bob3160 · 2017-03-29T21:16:33.000Z

Clean Install of Avast:
https://goo.gl/4Ptzkf

system · 2017-03-30T19:13:41.000Z

Thanks but still the same error even after a clean install.

avastuser4118 · 2017-03-31T12:10:09.000Z

@Merida
Hi!

Did you buy this machine new with W 10 (pre)installed or was there another os installed before?

=Snake=

system · 2017-04-01T10:42:32.000Z

Snake, I originally had Windows 7 Pro 64 bit installed but upgraded to Windows 10 Pro 64 bit when it was rolled out. I had no problems until my Avast software updated itself recently though so can’t see why the Windows upgrade would be an issue now. I’ve been using Windows 10 for many many months now.

avastuser4118 · 2017-04-01T16:31:05.000Z

Seems so, that there is a driver error. Hope the following link helps:

       ---> https://msdn.microsoft.com/en-us/library/windows/hardware/ff559509(v=vs.85).aspx

=snake=

system · 2017-04-02T12:55:38.000Z

Hmm, it seems hal.dll is responsible having checked the memory dumps on BlueScreenView. Don’t know why I hadn’t thought to check that out sooner.

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