When will I get my money back?

Avast Free Antivirus / Premium Security
1

Hi.
Avast tricked me, i had autorenewal on and without any warning e-mail, it charged my credit card with the amount of 79 euros (!) for renewal my subsciption. Directly, I cancelled my subscription and got a message that I will get my money back. But its been more than 10 days and still nothing. Does any one know why?

2

It can take up to 10 business days before funds are credited to your account.

You should have received a renewal notice email, the usual cause/s for not getting it:
Email ending up in your spam folder or an incorrect email (typo, old, etc.) address.

3

Hi, according to our system, an auto-renewal reminder notification was sent to **rn @ hotmail .com 7/3/20, 7:49:16 AM Central Daylight Time
as well as an auto-renewal subscription notification 8/2/20, 1:03:33 AM Central Daylight Time.
There is no refund request under your email:**rn @ hotmail .com
Please use this link (https://support.avast.com/en-ww/contact/sales_refund/sales_refund_general) to request a refund and use this order id: 80644273700

4

Thank you, that really worked :slight_smile: I d also like to ask how to remove my credit card’s information from your system, I didn’t find that option.

5

Hi,

Please follow the process as outlined here: https://support.avast.com/en-ww/article/Order-Subscription-FAQ/#idt_0320

6

Thank you for your answer. But I only find how to update my credit card details, i cant remove it.

7

Hi,
If you want to permanently remove/delete your data, then
please contact us via https://support.avast.com/en-ww/contact/sales_other