I purchased Clean Up back in July and because of a glitch I ended up buying two licenses within about 5 minutes. (It threw me back to the start so I thought the first purchase had not gone through. I then received two confirmation emails) I immediately asked for a refund. Of course Avast offered to consolidate and give me a second year, but I didn’t want that and said I wanted a refund. It has been months and still no refund. Unfortunately, since the purchase was on a business credit card I didn’t notice at first that my money had not been returned. Now I can’t find the email with the order number or ticket number so you are probably going to tell me I am SOL. My biggest concern is that both licenses are listed as auto renew and I can’t get in to shut that down. I don’t want either of them to renew. PLEASE SOMEONE HELP ME.
I will contact the proper person. In the mean time do not log another ticket as this will put you back at the end of the queue.
Please post your ticket number(s) here so they can track down your support tickets.
Please have patience because it may be a couple of days before they respond.
The problem is I no longer have the ticket number. I can’t access the ticket to repost it.
Hi b-pinckney,
Your refund was still waiting for your confirmation. I confirmed it on your behalf so it should arrive to your account within 5 business days 
Oh wow. THANK YOU
Wait, one other question. Can you help me take the remaining license off auto renewal? I may well renew next summer, I just want to have the option. I see the instructions for how to do that, but I need the order number which I can’f find.
Sure thing.
Auto-renewal cancelled 
Thank you. You are the best and I am now a happy customer