Where is remote assistance?

This may sound stupid, but I have been looking around the user interface, right clicked the avast! icon, and I cannot find any option for remote assistance. My question is… where is it and what do I have to do to use it? Do I have to reinstall? Has it been removed? Using Avast Free on a Windows 7 machine.

Thank you for your time!

GUI>Maintenance>Remote Assistance :slight_smile:

And sure enough, it shows as you illustrated in your reply, thank you. Unfortunately, I only see remote assistance on my Windows XP machine, using Avast! Free 8.0.1483. On my Windows 7 machine, using Avast! Free 8.0.1489, the remote assistance isn’t there.

Could it be that I opted out of that feature at installation? If so, do I have to reinstall to get that feature? Is there a way to install that option without uninstalling and reinstalling?

Thank you sir for your valuable time!!

It is present on my win7 netbook installation of avast 8.0.1489.

I’m not sure if this is a selectable item in a custom install, but if it is then it would also be available to install it using the control panel > programs and features > avast! - uninstall - Change, now select the option and OK your way back out.

Thank you sir! That did the trick. I am ashamed actually. As an experienced user since Windows 3.11, I was still looking for the option in the app and not using the control panel. Thank you for reminding me!!

EDIT: Not out of the woods yet. After trying to control my Windows 7 laptop with Avast! Free 8.0.1489 from my Windows XP desktop with Avast! Free 8.0.1483, the desktop Avast just froze up when I clicked connect. Sigh. I saw something about that here somewhere. Time for more research.

You’re welcome.

I’m really not familiar with remote connections, but I would have though there might be some issues trying to control a win7 OS (with UAC) from an XP system.