Which virus is affecting me

Avast Free Antivirus / Premium Security
1

Hi Please can you tell me how I can find out which virus is affecting me. I have the Internet Security version.

Thanks

2

Hello and welcome to the forum! :slight_smile:

If you think you have a malware infection than follow this guide and attach the required logs with your next post(s) http://forum.avast.com/index.php?topic=53253.0

DJBone

3

And create a topic in the virus and Worms forum section where you do that…as that is the correct place for posting virus problems

4

Thanks DJB… however I’m confused. Why should I be using all the other software that your link requires when I have Avast? Surely the point of having Avast is for IT to find the problem bugs. I’m currently running a full scan from the avast Internet Security Suite right now.

I’m not questioning your help, merely trying to understand the logic of it.

Thanks again

Nexar

5

No security program have 100% detection…and since you post here, we guess you have a problem?

If avast does not detect whatever you think is there…follow the guide

Adwcleaner will remove any browser/toolbar crap
Malwarebytes will remove additional malware…if it detect any
OTL will produse a diagnostic log
aswMBR will produse a rootkit diagnostic log

when done a removal Expert will check logs and help you…later today

6

Thanks for the explanation, Pondus. The Avast Full Scan has completed 53% and found nothing after 14+ hours. I know I have problems as Firefox is popping up unwanted ads in multiple windows / tabs. Should I abandon the full scan and run what is being suggested in the sticky post or let it continue?

Thanks for all your help.

Nexar

7

Stop the scan and post the logs.

8

Thanks Asyn I’ll get on to that straight away and post in the Virus and Worms section.