whilokii ad ware procedures and tools help please

Viruses and worms
1

been working on my daughter’s laptop running windows 8 and trying to remove whilokii adware…following instructions found in the forums post started by essexboy and following all instructions, now it says to upload the following documents. Not sure what to do after this…anyone ?

Thanks MrsBB1973

2

also run Malwarebytes from that guide… and attach log

then you wait for a removal expert to reply…

since it is way over midnight here in europe i guess you wont recive any reply until tomorrow

3

Ok thank you!

4

the log say NO ACTION taken
you have to make sure evrything detected is marked for removal and click the remove selected button

attach new log … and check back tomorrow

5

also notice another adware that won’t allow me to remove from browser extensions…
start savin shows installed by enterprise- all I have downloaded in the last 24 hours are the applications requested in this forum to remove whilokii ad ware and other tools for such. I really don’t understand why this computer is having such a time with this crap. Our other 2 computers (running windows 7) doesn’t have such issues. We use Chrome mostly on all computers.

6

i see you have AdAware installed, latest version is now a full antivirus program
so you need to uninstall avast or AdAware to avoid conflict

7

did as requested :slight_smile:

8

Hi,

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

[*]Click on the Scan button.
[*]After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

[*]After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
[*]Post logfile will also be saved in the C:\AdwCleaner folder.

Then…

Please download Farbar Recovery Scan Tool by Farbar and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Under Optional Scan ensure “List BCD” and “Driver MD5” are ticked.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.