Hi,
I need help removing virus/malware that causes a white screen after logon in windows 7 32 bit.
hope somebody can help.
BR
JB
Are you able to access safe mode ? Or access another computer to do downloads
Download the following three programmes to your desktop :
Insert the USB stick Then run Rufus
https://dl.dropbox.com/u/73555776/rufus.JPG
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
https://dl.dropbox.com/u/73555776/RufusISO.JPG
Then copy FRST to the same USB
http://dl.dropbox.com/u/73555776/frstwintoboot.JPG
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this although yours will say windows 7.
Click repair my computer
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg
Select your operating system
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg
Select Command prompt
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Hi,
here is the log file you asked for.
BR
JB
Download the attached fixlist.txt to the same USB as FRST
Run FRST as before and press Fix
On completion reboot to normal windows and run an OTL scan
Download OTL to your Desktop
Secondary link
[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif
[*]Select All Users
[*]Under the Custom Scan box paste this in
netsvcs
BASESERVICES
%SYSTEMDRIVE%*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
winsock.*
/md5stop
CREATERESTOREPOINT
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs
Hi,
here you go again.
BR
JB
OK lets now finish this off
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL
IE - HKLM\..\URLSearchHook: {457770e2-42c2-486f-94a2-d51497b04995} - C:\Program Files\Softonic-Denamark\tbSoft.dll (Conduit Ltd.)
IE - HKLM\..\URLSearchHook: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\tbDVDV.dll (Conduit Ltd.)
IE - HKLM\..\URLSearchHook: {cd90bf73-20f6-44ef-993d-bb920303bd2e} - SOFTWARE\Classes\CLSID\{cd90bf73-20f6-44ef-993d-bb920303bd2e}\InprocServer32 File not found
IE - HKLM\..\SearchScopes,DefaultScope = {9BB47C17-9C68-4BB3-B188-DD9AF0FD21}
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=1012&systemid=1&sr=0&q={searchTerms}
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=164&systemid=406&sr=0&q={searchTerms}
IE - HKLM\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2269050
IE - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\URLSearchHook: {457770e2-42c2-486f-94a2-d51497b04995} - C:\Program Files\Softonic-Denamark\tbSoft.dll (Conduit Ltd.)
IE - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\URLSearchHook: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\tbDVDV.dll (Conduit Ltd.)
IE - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\URLSearchHook: {cd90bf73-20f6-44ef-993d-bb920303bd2e} - SOFTWARE\Classes\CLSID\{cd90bf73-20f6-44ef-993d-bb920303bd2e}\InprocServer32 File not found
IE - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\SearchScopes,DefaultScope = {9BB47C17-9C68-4BB3-B188-DD9AF0FD21}
IE - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD21}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=1012&systemid=1&sr=0&q={searchTerms}
IE - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = http://dts.search-results.com/sr?src=ieb&appid=164&systemid=406&sr=0&q={searchTerms}
O2 - BHO: (Browser Companion Helper) - {00cbb66b-1d3b-46d3-9577-323a336acb50} - C:\Program Files\BrowserCompanion\jsloader.dll ( )
O2 - BHO: (Wincore Mediabar) - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~1\IMESHA~1\MediaBar\Datamngr\ToolBar\wincoreimdtx.dll ()
O2 - BHO: (Conduit Engine) - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll (Conduit Ltd.)
O2 - BHO: (Softonic-Denamark Toolbar) - {457770e2-42c2-486f-94a2-d51497b04995} - C:\Program Files\Softonic-Denamark\tbSoft.dll (Conduit Ltd.)
O2 - BHO: (DVDVideoSoftTB Toolbar) - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\tbDVDV.dll (Conduit Ltd.)
O2 - BHO: (Browser Companion Helper Verifier) - {963B125B-8B21-49A2-A3A8-E37092276531} - C:\Program Files\BrowserCompanion\updatebhoWin32.dll ( )
O2 - BHO: (Searchqu Toolbar) - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\SEARCH~1\Datamngr\ToolBar\searchqudtx.dll ()
O2 - BHO: (DataMngr) - {9D717F81-9148-4f12-8568-69135F087DB0} - C:\PROGRA~1\SEARCH~1\Datamngr\BROWSE~1.DLL (Bandoo Media, inc)
O3 - HKLM\..\Toolbar: (Wincore Mediabar) - {28387537-e3f9-4ed7-860c-11e69af4a8a0} - C:\PROGRA~1\IMESHA~1\MediaBar\Datamngr\ToolBar\wincoreimdtx.dll ()
O3 - HKLM\..\Toolbar: (Conduit Engine) - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (Softonic-Denamark Toolbar) - {457770e2-42c2-486f-94a2-d51497b04995} - C:\Program Files\Softonic-Denamark\tbSoft.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (Softonic Toolbar) - {5018CFD2-804D-4C99-9F81-25EAEA2769DE} - C:\Program Files\Softonic\Softonic\1.5.24.3\SoftonicTlbr.dll (Softonic.com)
O3 - HKLM\..\Toolbar: (DVDVideoSoftTB Toolbar) - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\tbDVDV.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (Searchqu Toolbar) - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\SEARCH~1\Datamngr\ToolBar\searchqudtx.dll ()
O3 - HKLM\..\Toolbar: (Veoh Web Player Toolbar) - {cd90bf73-20f6-44ef-993d-bb920303bd2e} - C:\Program Files\Veoh_Web_Player\prxtbVeoh.dll File not found
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\Toolbar\WebBrowser: (Conduit Engine) - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll (Conduit Ltd.)
O3 - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\Toolbar\WebBrowser: (Softonic-Denamark Toolbar) - {457770E2-42C2-486F-94A2-D51497B04995} - C:\Program Files\Softonic-Denamark\tbSoft.dll (Conduit Ltd.)
O3 - HKU\S-1-5-21-1384057254-3737933792-2806212966-1002\..\Toolbar\WebBrowser: (DVDVideoSoftTB Toolbar) - {872B5B88-9DB5-4310-BDD0-AC189557E5F5} - C:\Program Files\DVDVideoSoftTB\tbDVDV.dll (Conduit Ltd.)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Reg Error: Value error.)
O16 - DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Java Plug-in 1.6.0_29)
O18 - Protocol\Handler\base64 {5ACE96C0-C70A-4A4D-AF14-2E7B869345E1} - C:\Program Files\BrowserCompanion\tdataprotocol.dll (Blabbers Communications Ltd)
O18 - Protocol\Handler\chrome {5ACE96C0-C70A-4A4D-AF14-2E7B869345E1} - C:\Program Files\BrowserCompanion\tdataprotocol.dll (Blabbers Communications Ltd)
O18 - Protocol\Handler\prox {5ACE96C0-C70A-4A4D-AF14-2E7B869345E1} - C:\Program Files\BrowserCompanion\tdataprotocol.dll (Blabbers Communications Ltd)
[2012/01/29 23:10:55 | 000,098,304 | ---- | C] (Software ) -- C:\Users\Natalie\AppData\Roaming\skype.dat
:Files
C:\Program Files\BrowserCompanion
C:\PROGRA~1\IMESHA~1
C:\Program Files\ConduitEngine
C:\Program Files\Softonic-Denamark
C:\Program Files\DVDVideoSoftTB
C:\PROGRA~1\SEARCH~1
:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download AdwCleaner from here to your desktop
Run AdwCleaner and select Delete
https://dl.dropbox.com/u/73555776/AdwCleaner.GIF
Once done it will ask to reboot, allow this
On reboot a log will be produced please attach that
FINALLY
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Hi,
hereby the 2 log files you asked for.
seems like the pc is clean and runs like it should.
BR
JB
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
https://dl.dropbox.com/u/73555776/disc%20clean.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe 
Hi,
thanks for the help.
you are the best
BR
JB
Enjoy ;D