Whitelist doesn't work

General Topics
1

Hello!

Avast whitelisted my files yesterday, but continues blocking my application. I need whitelisting by digital signature. How I proceed? It’s urgent!!

Thanks

2
How I proceed?
[b]See info here[/b] >> https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438
3

Hi, thanks for response.

I already reported as a false positive, I was accepted into the Avast Whitelisting Program and yesterday the files were whitelisted by the whitelist system. But today my customers have apps blocked by Avast. So my question is: my digital signature are whitelisted or just the executable?

4

Wouldn’t your users have old unsigned versions of the executables ?
I believe your acceptance into the whitelisting program would rely on your files also being digitally signed.

The files would be checked for a digital signature as part of the scanning function.

5

Hi, thanks for response.

No, the file is signed for a long time ago.
After included in whitelist, the wrong detection changes immediately?

6

If that has the same digital signature as the one you registered, it would appear that you have just answered your question.

So my question is: my digital signature are whitelisted or just the executable?
A far as I'm aware only executables and possible any dll files (if you have any) would be signed.