Whitelisting an application in Avast

Hi
Can anyone help? We have developed a new application that we need Avast to whitelist so that it causes no problems for users when we go live. Does anyone know the process? Or how I can go about contacting Avast to get this done?
Thanks

Hello,
is the app digitally signed?

Milos

Hi
Yes it is digitally signed, how do I go about getting it whitelisted? I am trying to contact Avast and no-one is answering…
Thanks
Archana

Hello,
how did you contact us? Did you used: http://www.avast.com/cs-cz/contacts button “Other contacts”?

Milos

Hi Milos
No I did a search on google and found this forum, I have received an email from my support ticket so will go with the suggestion they have made of sending the application to support@avast.com
Thanks
Archana

But yes I did use the number listed on the contact us page…

Hello,
I think that using the contact form in my previous post is better.

Milos

Thanks Milos - I have now sent my application to support@avast.com - do you know ow long it takes to verify and what the process is around that?

Support solves (or responses) usually in 24 hours.

Milos

Great - thanks for all your help :slight_smile:

Hi Milos
I sent the application through as requested and have heard nothing back, is there anyway I can expedite? Or get information regarding the standard process, as I imagine we would need to go through this process everytime we push out a new version of the binary?
Thanks
Archana