Hi all, I’m sorry to hear about these troubles.
You can unsubscribe by following this article:
- Old Account: How to cancel the renewal of a subscription via your Avast Account | Avast
- New Account: https://support.avast.com/en-us/article/478/
If you do not see the “Unsubscribe” button for your order, please follow one of the alternative methods for cancelling the renewal: https://support.avast.com/en-ww/article/136/
I understand you are trying to contact our support, but are struggling to get in touch with the support member. If so, can you please check if you can follow the steps below?
- Go to Contact Avast Support - Avast Phone Number, and Chat Support
- Select - Unsubscribe - Avast software products - (select the reason from the list).
- Scroll down and click “Get support”.
- You should see a “Chat now” button. Click it to start the chat with a support member.
If you can’t follow these steps, can you send a screenshot of your experience? Can you please also check if the problem persists in the “incognito mode” of your web browser? You can access the incognito mode using the keyboard shortcut Ctrl+Shift+N or CTRL+Shift+P.