[size=14pt]About a week or so ago I ran all the programs and found that I was infected with autorun.inf so I went through process. However, I didn’t post my findings, and I made bad mistakes by deleting programs that were flagged, after looking them up and finding them associated with virus’ such as Free File Viewer. It seemed that everything was alright but files were missing again. After finding almost 600 videos, they were gone, as well as my windows live mail folder, both of which are kept on an external hdd and a flash drive. I don’t see a way to save files on this initial page so i’ll assume I’ll have to Reply to attach them.
I suddenly got sick of it and last night I started a System Image Recovery hoping to bring me back to before the virus got me. I notice that Free File Viewer is there again, of course, but I am not touching, deleting anything until I hear from you.
So I Come to you begging for your help: can you please check the new logs that I just ran and see what you can find, I don’t know anything about reading these things and I can’t deal with these files disappearing. One thing I did do was change the name of the folder where the 586 videos are and it hasn’t been touched since as far as i know. I have McShield running all the time, bulletproof.
If it helps, I stil have the reports: addition.txt, FRST.txt from the first time I ran them, the rest have been over writen.
Please see what you can do, I would very much appreciate it.
we need fresh logs
follow instructions here https://forum.avast.com/index.php?topic=53253.0
we need Malwarebytes and Farbar Recovery Scan Tool logs, attach the logs, 3 logs total
also scroll down to … SPECIFIC INFECTIONS LOGS and follow MCShield instructions >> This log you must copy and paste
see below the box you write in … Attachments and other options
a malware expert will then assist you when online
MCShield AllScans.txt <<<
MCShield ::Anti-Malware Tool:: http://www.mcshield.net/
v 3.0.5.28 / DB: 2015.12.6.1 / Windows 7 <<<
1/26/2016 6:20:54 PM > Drive C: - scan started (OS ~582 GB, NTFS HDD )…
=> The drive is clean.
1/26/2016 6:20:55 PM > Drive I: - scan started (Transcend ~60240 MB, FAT32 flash drive )…
=> The drive is clean.
1/26/2016 6:20:55 PM > Drive J: - scan started (Toshiba ~298 GB, NTFS HDD )…
=> The drive is clean.
MCShield ::Anti-Malware Tool:: http://www.mcshield.net/
v 3.0.5.28 / DB: 2015.12.6.1 / Windows 7 <<<
1/26/2016 8:20:51 PM > Drive C: - scan started (OS ~582 GB, NTFS HDD )…
=> The drive is clean.
1/26/2016 8:20:51 PM > Drive I: - scan started (Transcend ~60240 MB, FAT32 flash drive )…
=> The drive is clean.
1/26/2016 8:21:06 PM > Drive J: - scan started (Toshiba ~298 GB, NTFS HDD )…
=> The drive is clean.
MCShield ::Anti-Malware Tool:: http://www.mcshield.net/
v 3.0.5.28 / DB: 2015.12.6.1 / Windows 7 <<<
1/26/2016 8:24:23 PM > Drive C: - scan started (OS ~582 GB, NTFS HDD )…
=> The drive is clean.
1/26/2016 8:24:23 PM > Drive I: - scan started (Transcend ~60240 MB, FAT32 flash drive )…
=> The drive is clean.
MCShield ::Anti-Malware Tool:: http://www.mcshield.net/
v 3.0.5.28 / DB: 2015.12.6.1 / Windows 7 <<<
1/26/2016 8:24:41 PM > Drive J: - scan started (Toshiba ~298 GB, NTFS HDD )…
=> The drive is clean.
MCShield ::Anti-Malware Tool:: http://www.mcshield.net/
v 3.0.5.28 / DB: 2015.12.6.1 / Windows 7 <<<
1/26/2016 11:43:24 PM > Drive C: - scan started (OS ~582 GB, NTFS HDD )…
=> The drive is clean.
MCShield ::Anti-Malware Tool:: http://www.mcshield.net/
v 3.0.5.28 / DB: 2015.12.6.1 / Windows 7 <<<
1/26/2016 11:45:26 PM > Drive I: - scan started (Transcend ~60240 MB, FAT32 flash drive )…
=> The drive is clean.
MCShield ::Anti-Malware Tool:: http://www.mcshield.net/
v 3.0.5.28 / DB: 2015.12.6.1 / Windows 7 <<<
1/26/2016 11:46:36 PM > Drive J: - scan started (Toshiba ~298 GB, NTFS HDD )…
=> The drive is clean.
don’t know why the attachments didn’t go through…
They did … both times 
It may be some hours wait so be patient
Thank you, and thank you for what you guys do. I can’t imagine why someone would do this to another person, but thanks for being there to help us.
Free file viewer is/comes with malware.
https://www.virustotal.com/en/file/203a4148d6e1af0ecfd15508ec6dee5469fd04e336e266e6a4cdf6ac009773cb/analysis/1453895748/
https://virusscan.jotti.org/nl-NL/filescanjob/1jfmhs39s5
https://www.metascan-online.com/#!/results/file/0d8fb039c5e5454a8385b89acf3b392f/regular
i’m not sure i understand. I have reviewed the url’s but have not yet done the metascan. I attempted to use the “chat” function but they were apparently too busy or didn’t understand me, i didn’t get a response so I don’t know if I am supposed to talk to them first or, actually I don’t know what i’m supposed to do at this point. I see how bad freefileviewer is, I deleted it prior to my System Image Restore but I wanted to make sure it gets deleted properly and completely not tht it’s back.
Please advise as to my next steps.
thank you once again
from detection names given it is PUP / Adware
Please advise as to my next steps.Wait for Essexboy to arrive ... it will be a couple of hours, he is usually online around 15:00 european time
ok, thank. i really don’t understand all the words being used or what i’m supposed to do about it.
Is freefileviewer the only problem detected? virus/malware, etc?
Essexboy will guide you 
Indeed Pondus, it is PUP/Adware and possibly even a browser hijacker.
I await instruction on how to get rid of it completely, at your convenience. I am new to this, I do not understand these things, but I can follow direct instructions.
http://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/
You need to choose what you want to use.
Now you have McAfee and Windows Defender running at the same time.
I was not aware this was a problem. If it is a problem, which would you suggest that I use?
I was not aware that there was a conflict. Which program is most reliable and efficient? Which would you use, if I need to choose one, your advice would be greatly helpful.
my posts don’t seem to be getting through. I don’t understand how to use this system or the things you want me to do. I read and understand now why more than one anti virus program is bad. Would you kindly give me your advice on which one to use? Also, what is the “chat” like for, am I supposed to use it?
Please advise.
Disable defender
Let me know what problems you have after this
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint: Task: {2E205BD0-D976-4BBF-B90B-2CD01BB41AF4} - \ProgramRefresh-ATFST -> No File <==== ATTENTION Task: {A5EE1942-D221-4492-916A-C05940769A4F} - \ProgramUpdateCheck -> No File <==== ATTENTION Task: C:\Windows\Tasks\FreeFileViewerUpdateChecker.job => C:\Program Files (x86)\FreeFileViewer\FFVCheckForUpdates.exe <==== ATTENTION C:\Program Files (x86)\FreeFileViewer Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
sorry for the delay