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the support is from avast and not a third party...
The support is [b]for[/b] avast, not [b]from[/b]. It is a third party that handles the calls. And yes, as moroni said, there has been many complains about the way that company was treating the avast users. I and others have been talking to and working with avast to improve things. This has lead (but not limited) to a major change of the support main page.

There where two main reasons why people complained.
1]
That company wasn’t exactly clear about the fact that support for avast was (and still is free) and that they (next to the limited avast support) also have a “total computer support package” that covers all kinds of computer problems but that the package is separate from support for avast.

2]
Several of the employees from that company weren’t exactly polite towards the callers.

Although that company could and should have been more clear about things, it was nor is a scam.

If you look at complaints, you need to look at them in time frames.
You will see that there are almost none anymore.
Thanks to a group of users that “indexed” the problems and worked together with avast (moroni) to improve things.