I am running 5.0.677 with AV defs 101107-1 - I can see that newer defs are available but my system does not download them automatically (despite set up this way) nor does the manual update work.
What am I doing wrong?
Hello mouse and welcome to the forum. 
I also had this problem around the same time as you, and there may be a temporary glitch in the update server.
Do you see in the Avast GUI that the update is in red, indicating that your updates are out of date with the update button to the right of it? You mentioned that you tried forcing a manual update…did you do this under Maintenance or on the main GUI page next to where it says “Update?” Once this is done, check the date and time to see if it changed. Sometimes a simple reboot of the machine does the trick. If not, try doing the update at a later time as the server may be busy.
If you continue to have difficulties, please tell me how you normally connect to the Internet and information about your system, which product of Avast you have, your FW and if anything in your FW is blocking Avast, and other security software. Thank you.
So what errors are you getting ?
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
If the file is too big for the forum, post the last 400-500 lines of it.
mouse,
Are you still having problems with your updates? If you are, please see the above posts and reply. Thank you.
Guys, thanks for your assistance
Safesurf - the problem is still ongoing with my defs stuck at 101107-1. The Avast Icon in the taskbar is red but when placing the cursor over it states “that my system is secure” . I tried to force the update via right click on the icon as well as via maintenance. In each case it starts downloading but after 5s it stops. Since it first occurred there have been many reboots.
Tech - I attach part of the log file.
Cheers
That part of the log is ok.
i downloaded avast, and 2 minutes later, my computer crashed, after it said it was making a backup point–my computer shut down and i got the message that there was no bootable device found–i had to reformat my whole drive–lot everything-this was the 3rd time i had to do this always right after i downloaded avast
sherlock, sorry about that but that has nothing to do with my issue. Perhaps you could start your own thread.
Tech, so what should I do ? I know it’s the free version so servers may sometimes be overloaded but it’s been going on for several days now with automatic enabled, manual attempted, several reboots. I don’t think I would be so unlucky to always hit a high server load for my updates.
You didn’t say what errors you are getting displayed to the screen. If the auto or manual update isn’t working then a message pop-up should be displayed, if not then the update appears to be working, but your log is showing something is wrong.
12.11.2010 07:00:43.000 1289505643 (null) IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10111001.vpx does not exist 12.11.2010 07:00:43.000 1289505643 (null) IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog2-90.vpx does not exist 12.11.2010 07:00:43.000 1289505643 (null) Part jrog2-91 was [b]guessed [/b]as installedAND
12.11.2010 08:30:54.000 1289511054 (null) IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10111100.vpx does not exist
12.11.2010 08:30:54.000 1289511054 (null) Part vps_win32-10111101 was guessed as installed
Note the word ‘guessed’, now there shouldn’t be any guess work involved, it should know what was installed and what has been installed.
I searched for the word guessed in my setup.log file and there isn’t a single occurrence of it.
So there is something wrong with your installation:
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. I would also follow that with a reboot.
If that doesn’t work I would suggest you do a reinstall of avast.
Try a repair.
Go to Control Panel\Add/Remove programs\select Avast Antivirus
Scroll down the list and select repair. Then restart computer
edit: didn’t realize David posted
Got to be quick round here ;D
thanks guys, repair did not work, instead suggested an update which again did not work.
I then just uninstalled the program, rebooted and reinstalled the latest version. So far no issues, update worked and now shows the current defs.
@ mouse,
If your machine continues to work fine over the next 24 hours and you feel that your problem is resolved, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed.
Feel free to come back any time you need help, to learn something new, or just to ask questions. We are here 24/7 for your convenience. Thank you for allowing us to assist you.
You’re welcome, yes as I thought you might need to go to the next step and reinstall.
Hello,
I regularly monitor remote/foreign connection addys data
with TCPView and also use the C prompt ‘netstat’, ‘tracert’
commands to view who & where while surfing. I also utilize
a seemingly reliabe web based proxy or startpage.com
/with integrated proxy.
I’d noted with interest an event around November, 10th.
MpCmdRun.exe:2580 TCP (My system IP) >(Remote connection > 96.6.124.25:80 ESTABLISHED)
This:^ There were quite a few seconds of communication and ^machine grinding. My
system is loud, considering the side panels are removed.
At this point I’d thought it wise to password protect Avast, which I did.
C:\Documents and Settings\My system>tracert 96.6.124.25
Tracing route to a96-6-124-25.deploy.akamaitechnologies.com [96.6.124.25]
over a maximum of 30 hops: Trace complete.
Over the next three days I’d noticed a progression of events. My avast is
set to update automatically every four hours, which it wasn’t. Then Avast
let me know that it was unable to update definitions altogether.
I’d gotten it in my head that perhaps, passwording Avast may be the problem.
Then I used the old reboot system technique and observed the TCP/Ip action.
There was little or none to Avast, which I found peculiar. In addition, my
Netgear wizard/ monitor application displayed the following:
An unsupported operation was attempted WG111v3. Another reboot
produced the message below.
Avast stepped up and notified me of ‘suspicious files’ and requested
permission to study them. TemporaryInternetFiles (serverimage[2].png)
I’d looked myself to no avail and approved the study request by Avast.
I’ve heard nothing since.
Question: I’ve noticed the real-time behavior shield shows little stats, yet
pulling up the history stats in the behavior shield chart shows much.
A great deal of red.
The behavior shield monitor stats actually starts to chart red on October 26th,
midnight. Since then, there is a blend of safe & infected, only in the behavior
chart history graph, not in real-time, on my system. All other system shield
stats, real-time and history appear clean.
Behavior shield history chart: 13/11/2010 scanned/infected 9/9 (nine of nine infected)
The latest development is the discovery that Windows Defender which had
worked well on its own and seemlessly with Avast has now ceased updating
its definitions both automatically & manually.
This is how connections to Windows Defender usually appear.
Active Connections
Proto Local Address Foreign Address State
TCP (My system) cds35.iad9.msecn.net:http ESTABLISHED
TCP (My system) 65.55.27.220:https ESTABLISHED
NOT:
MpCmdRun.exe:2580 TCP (My system) >(Remote connection > 96.6.124.25:80 ESTABLISHED)
Partial log infos:
05:33:00 min/gen Started: 10.11.2010, 05:33:00
05:33:05 nrm/int Used server: http://download666.avast.com/iavs5x
09:48:28 min/gen Started: 10.11.2010, 09:48:28
09:48:28 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
09:54:09 nrm/int SYNCER: Type: use IE settings
09:54:09 nrm/int SYNCER: Auth: another authentication, use WinInet
09:54:09 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
09:54:36 nrm/int ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
09:54:36 nrm/gen InvalidateCurrent: invalidated server ‘Download830 AVAST5 Server’ from ‘main’
09:54:36 nrm/gen SelectCurrent: selected server ‘Download725 AVAST5 Server’ from ‘main’
09:54:36 nrm/int SYNCER: Type: use IE settings
09:54:36 nrm/int SYNCER: Auth: another authentication, use WinInet
09:54:36 dbg/int while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
09:54:38 min/int tried 10 servers to get file ‘servers.def’, but failed (0x20000004)
09:54:38 min/fil servers.def not changed, 1289325398
09:54:38 min/pkg Tried to download servers.def but failed with error 0x20000004.
09:54:57 min/gen Error:Cannot connect to 174.120.184.234 (174.120.184.234:80).
09:55:56 nrm/pkg Transferred: files 20, bytes 0, time 330226 ms
09:55:56 nrm/pkg Retries: total 20, files 2, servers 21
09:55:56 vrb/fil NeedReboot=false
09:56:15 min/gen Return code: 0x20000004 [Cannot connect to 174.120.184.234 (174.120.184.234:80).]
09:56:15 min/gen Stopped: 10.11.2010, 09:56:15
I’m appreciative of the reliabilty with the Avast product despite this peculiar hiccup.
Avast’s update of definitions connectability has resumed,though questions remain. The
functionality of the Netgear application has also resumed. Windows Defender firewall
appears to fucnction although updating definitions are not an option presently.
Any ideas or infos?
Thank you. ;D
@ XLIV,
You have posted to a thread that is now CLOSED (“resolved”).
Please start a New Topic of your own and we will help you there (you can cut and paste what you have typed here).
Go to this link, http://forum.avast.com/index.php, scroll down to the Avast Free/Pro/Suite forum and click it, click the New Topic button at the top of the list and post there. Thank you.