Why does scanning of one jpeg file take so long ?

Avast Free Antivirus / Premium Security
1

Hi all,

I am an Avasti user for a couple of months … and have been using Pocomail happily now for a year or so.

However I have been completely unable to solve one problem that is really annoying me… and I get passed from Pocomail to Avasti and back…

Info: Win2kPro / Pocomail 3 / Avasti / (no spam program being used) / Sygate Personal Firewall / Pentium III 600Mhz.

When people send me an attachment ‘file’ [usually a jpeg or bmp] somewhere between Pocomail and Avasti there is a time out of 150% to 200% of the download time of the file.

In other words if the attachment is 3 or 4 Mb and, for illustration purposes only, takes 60 seconds to download (I watch it coming in with Ostat) ) then there always follows a time out of 90 to 120 seconds immediately afterward before other mail is retrieved … and it gets worse for larger attachments…! One comment - during the latter half of that time out period there is a progress bar in Pocomail that shows Pocomail ‘appearing’ to receive the file from another program… but the length of time for this whole process seems difficult to grasp …

I used Eudora for about five years until last summer, along with Norton… and there was never any such time out whatsoever… perhaps a couple or three seconds at the most for the biggest fo files.

Could anyone say if this is normal ? or not ? or something to do with my settings ?

2

Which is your sensitivity level for Standard Shield? I supose you check ‘scan all files’ (High level)… If the file is too big, maybe it could delay a little more to download.
Solutions:

  1. Reduce your sensitivity level (will lose protection)
  2. See if your email client or firewall are not the ‘bad guy’ in this history 8)
3

Thanks Technical… but my Internet Mail protection is set to “Normal” with no customisation.
I am trying to get an answer from Pocomail people too but I get passed back and forth :slight_smile:

“Should” this be happening ? I use Sygate Personal Firewall on DSL line and both Avasti and Pocomail have full “Allow” status.

4

I was talking about the Standard Shield and not the Internet Mail provider…
Anyway, it’s strange. I’ll think another possibility ::slight_smile:

5

It certainly shouldn’t take so long.
Does it help when you stop the Internet Mail provider temporarily and try to download a bigger attachment?

6

Hi Igor… In the current climate of constant bombardment by virus’ and worms I am too scared to disable it…