Wi-Fi inspector stalls after 47%

system · 2017-05-28T20:13:13.000Z

For the most part, I’ve had no problems with the newest program version 17.4.2294 of Avast IT Security. I noticed after I updated the program, I am no longer able to run a full Wi-Fi Inspection, it just stalls after 47% and doesn’t show my other devices connected.
Interestingly, when I run a smart scan… that isn’t so. ??
I have a young man (HS age) computer wiz kid in my apartment building and want to make sure someone hasn’t hijacked my wi-fi. Not sure that makes sense…
Anyone have a suggestion? BTW: I did run a repair

Eddy · 2017-05-28T20:17:39.000Z

Is there anything mentioned in the/a log file that could be giving more information ?

system · 2017-05-28T20:24:10.000Z

Eddy post:2:

Is there anything mentioned in the/a log file that could be giving more information ?

Nothing! that’s the odd thing. I would think that in the smart scan it would mention something. All that is mentioned is I need to do some clean-up, so please buy the performance program.

Eddy · 2017-05-29T07:54:20.000Z

It is rather easy to check normally if the WiFi is hacked.
Open the router configuration page and check the DNS settings.
When in doubt if it is correct > https://developers.google.com/speed/public-dns/
Set it to that one and check once in a while if it hasn’t changed.
While at the configuration pages, check all other settings as well. (it won’t hurt )

FilipBraun · 2017-05-31T11:59:09.000Z

Hello,

Thank you for reporting this issue.
For analysis we will need some logs.
First enable debug logging: GUI → Settings → General → Maitenance → Enable debug logging
Then reproduce the issue (Run Wi-Fi Inspector scan).
Then create support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and post the ID of the created package here, so we can find it.

Thank you,
Filip

system · 2017-06-06T02:20:55.000Z

Eddy post:4:

It is rather easy to check normally if the WiFi is hacked.
Open the router configuration page and check the DNS settings.
When in doubt if it is correct > https://developers.google.com/speed/public-dns/
Set it to that one and check once in a while if it hasn’t changed.
While at the configuration pages, check all other settings as well. (it won’t hurt )

Thanks Eddy. … I am having an issue locating the configuration pages. I have been away from home for several days which is why I didn’t respond sooner. Could you help me out a little more?
I tried to follow the instructions from Filip… but was unable to to submit the scan… as i just continues to run.
Thanks

system · 2017-06-06T17:39:01.000Z

Filip Braun post:5:

Hello,

Thank you for reporting this issue.
For analysis we will need some logs.
First enable debug logging: GUI → Settings → General → Maitenance → Enable debug logging
Then reproduce the issue (Run Wi-Fi Inspector scan).
Then create support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and post the ID of the created package here, so we can find it.

Thank you,
Filip

I did as you indicated, but did not receive a number at the only e-mail on file for my Avast accounts. Issues are same… Wi-Fi inspector is stalling when scanning my router at 47%

Eddy · 2017-06-06T17:48:47.000Z

Check the routers manual to find the login IP.
Usually it is something like 192.168.2.254

FilipBraun · 2017-06-19T11:50:55.000Z

I did as you indicated, but did not receive a number at the only e-mail on file for my Avast accounts. Issues are same... Wi-Fi inspector is stalling when scanning my router at 47%

Hello streim,

The ID is displayed in the Support tool after the package is generated.
It is marked in step 8 of the guide (https://www.avast.com/en-us/faq.php?article=AVKB33).
Can you please reproduce and generate it again and send us the ID?

Thank you,
Filip

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