Will not accept my password

system · 2015-08-31T19:16:14.000Z

I have purchased avast to run on my windows computer. When going to setting it is asking for a password. When I enter my password it says its the wrong password. Reset the password and still does not work. Reset again same thing. I need to get to settings to allow google chrome for my school work. How can I get it to accept a password?

DavidR · 2015-08-31T21:14:13.000Z

Did you actually set a password ‘in the program’ to protect the avast program settings ?

If you didn’t, you have a corrupt installation resulting it believing a password has been set and is required.

I don’t have a password set in my version of avast free, so I don’t know if this Reset password that you are talking about is actually in the program. Even if it were, any reset password function that I have come across, requires that you first input the old password to prevent someone else changing your password.

system · 2015-09-01T01:02:14.000Z

The reset password is like I forgot my password and requires an email verification. I verified my email via email sent to me via avast and then used the link in the email to reset the password.

system · 2015-09-01T01:03:32.000Z

Also this is not the free version I paid for this

DavidR · 2015-09-01T14:19:25.000Z

Casey12 post:3:

The reset password is like I forgot my password and requires an email verification. I verified my email via email sent to me via avast and then used the link in the email to reset the password.

I still don’t know if you set a password to protect your avast program settings ?

I still don’t know where you are taking this action on resetting the password ?
As I said I haven’t seen that before in the avast UI - I have only ever seen this in the my.avast.com account settings and this are completely different. But changing an email address or password in the my.avast.com would normally result in a verification email.

Casey12 post:4:

Also this is not the free version I paid for this

That’s fine (I have the free version), but as far as password protection of program settings this should be the same.

GopherJohn · 2015-09-01T16:25:20.000Z

Quote from: Casey12 on Yesterday at 09:03:32 PM
Also this is not the free version I paid for this
That’s fine (I have the free version), but as far as password protection of program settings this should be the same.

That is correct, exactly the same. I have a simple password set; same for all my installs. I feel that’s sufficient, as I have physical control over all of them.

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