WIN 2K Shutdown hangs with Avast 5

General Topics
1

This problem began after installing Avast 5. The computer refuses to shutdown automatically when going through the usual end of day, START | SHUTDOWN [or RESTART] routine. Is there a way to fix this problem?

THX in Advance.

2

Hmmm… Don’t remember of this problem. I saw some Windows 2k machines running avast 5 without problem last week.
Are you using the latest 5.0.590 version?
Any other security program that could interfere?
Which was your old antivirus before avast?

3

Thanks for the reply! Actually that Win2K machine has always had Avast installed [for several years] and yes, I am using the latest version. The problem began with Avast 5. Up to that point, have had no problems whatsoever on shutdown. Avast 5 was the only change to the machine, and precisely when the problem began. Very frustrating.

4

The latest version is 5.0.594 now. Please update to it.
Problem solved…?
asyn

5

Check this out:

  • Win2k and avast 5.0 see:
6

Yes, I am using the latest version is 5.0.594 of Avast, and yes, I did the rollup a few years ago.
Thanks for your suggestions, but still have the problem on shutdown…sigh…

7

Does waiting solve it…?? (at least 15 minutes…!)
asyn

8

No, sorry…waiting does nothing…in fact, I have waited the entire night for something to happen, and it never does. The only way to have the computer shutdown normally is to completely uninstall Avast 5 which I would not like to do for obvious reasons…anyone else have a suggestion?

Thanks!

9

Ok, which other security related programs are installed…??
Also, it could be that your BIOS needs to be updated…
asyn

10

Thanks again for you suggestion, but there are no other security related programs are installed. The BIOS is the latest available. Anything else?

11

Sorry, out of ideas, as we didn’t run into this problem before, afaik.
Please go here to contact avast: http://www.avast.com/contacts
Good luck…!
asyn

12

Thanks to all for trying to help!

13

You’re welcome…!!
Hope you can solve the problem…!
asyn

14

RobbLL,

There is one more thing you could try http://www.neuber.com/taskmanager/process/uphclean.exe.html to see if this resolves your problem. Some of had positive results with it, but I personally have not used it. In your case, it might be worth a try.

15

@ SafeSurf

I use User Profile Hive Cleanup Service on all XP systems I have.

16

User Profile Hive Cleanup Service : I’ll give it a try and report back, thank you!

17

Hooray! User Profile Hive Cleanup Service solved the problem and I thank you all for your suggestions. What a super group of talented folks, thank you so much!

18

I’m glad we could fix your problem RobbLL and things are finally working.

You can go back to the open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title. Thank you. :slight_smile: