I’m visiting my mom and she is freaking out about the computer. I have been relentlessly trying to find out the problem… last night Avast! detected this win32- alureon trojan and whenever I moved it into the chest, it only pops back up recreating itself I think. I’m no computer expert, I don’t want to mess up the computer… I would really appreciate some help on how to remove this thing, it’s just awful! I ran an OTL scan and here are the log files… I read another thread where this was suggested as well as downloading Avenger, which I already did. Hopefully I’m a little ahead of the game here? Help me out please?! I would be so thankful.
OTL logfile created on: 12/22/2009 9:00:40 AM - Run 1
OTL by OldTimer - Version 3.1.19.0 Folder = C:\Documents and Settings\Compaq_Owner\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
958.00 Mb Total Physical Memory | 378.00 Mb Available Physical Memory | 39.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 76.00% Paging File free
Paging file location(s): C:\pagefile.sys 1440 2880 [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 142.08 Gb Total Space | 114.41 Gb Free Space | 80.53% Space Free | Partition Type: NTFS
Drive D: | 6.96 Gb Total Space | 1.20 Gb Free Space | 17.18% Space Free | Partition Type: FAT32
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded
Computer Name: COMPAQ
Current User Name: Compaq_Owner
Logged in as Administrator.
Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: On
Skip Microsoft Files: On
File Age = 14 Days
Output = Standard
Quick Scan
========== Processes (SafeList) ==========
PRC - [2009/12/22 08:59:07 | 00,513,536 | ---- | M] (OldTimer Tools) – C:\Documents and Settings\Compaq_Owner\Desktop\OTL.exe
PRC - [2009/11/24 18:51:40 | 00,081,000 | ---- | M] (ALWIL Software) – C:\Program Files\Alwil Software\Avast4\ashDisp.exe
PRC - [2009/11/24 18:51:35 | 00,138,680 | ---- | M] (ALWIL Software) – C:\Program Files\Alwil Software\Avast4\ashServ.exe
PRC - [2009/11/24 18:51:21 | 00,254,040 | ---- | M] (ALWIL Software) – C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
PRC - [2009/11/24 18:48:48 | 00,352,920 | ---- | M] (ALWIL Software) – C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
PRC - [2009/11/24 18:43:56 | 00,018,752 | ---- | M] (ALWIL Software) – C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
PRC - [2009/11/05 21:14:44 | 01,794,848 | ---- | M] (Apple Inc.) – C:\Program Files\Safari\Safari.exe
PRC - [2009/10/28 20:21:26 | 00,141,600 | ---- | M] (Apple Inc.) – C:\Program Files\iTunes\iTunesHelper.exe
PRC - [2009/10/28 20:21:14 | 00,545,568 | ---- | M] (Apple Inc.) – C:\Program Files\iPod\bin\iPodService.exe
PRC - [2009/08/19 12:25:52 | 01,589,208 | ---- | M] () – C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
PRC - [2009/06/17 12:49:44 | 00,616,408 | ---- | M] () – C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
PRC - [2009/06/05 10:48:14 | 00,144,712 | ---- | M] (Apple Inc.) – C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
PRC - [2008/12/12 10:17:38 | 00,238,888 | ---- | M] (Apple Inc.) – C:\Program Files\Bonjour\mDNSResponder.exe
PRC - [2008/04/24 13:26:18 | 00,202,560 | ---- | M] (SupportSoft, Inc.) – C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
PRC - [2008/04/24 13:25:22 | 00,202,560 | ---- | M] (SupportSoft, Inc.) – C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
PRC - [2008/04/13 19:12:19 | 01,033,728 | ---- | M] (Microsoft Corporation) – C:\WINDOWS\explorer.exe
PRC - [2008/03/18 15:27:12 | 00,013,312 | ---- | M] (Agere Systems) – C:\WINDOWS\system32\agrsmsvc.exe
PRC - [2005/10/23 08:46:44 | 00,069,632 | ---- | M] (Hewlett-Packard Company) – C:\Program Files\Common Files\LightScribe\LSSrvc.exe
PRC - [2005/08/27 04:14:44 | 00,241,775 | ---- | M] (Sun Microsystems, Inc.) – C:\Program Files\Java\jre1.5.0_05\bin\jucheck.exe
PRC - [2005/08/27 04:14:44 | 00,036,975 | ---- | M] (Sun Microsystems, Inc.) – C:\Program Files\Java\jre1.5.0_05\bin\jusched.exe
PRC - [2005/08/14 07:05:00 | 00,344,064 | ---- | M] (ATI Technologies, Inc.) – C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
PRC - [2005/08/14 00:29:40 | 00,376,832 | ---- | M] (ATI Technologies Inc.) – C:\WINDOWS\system32\ati2evxx.exe
PRC - [2005/02/02 18:44:24 | 00,061,440 | ---- | M] (Hewlett-Packard Company) – C:\hp\KBD\kbd.exe
PRC - [2004/09/07 15:47:52 | 00,057,344 | ---- | M] (Realtek Semiconductor Corp.) – C:\WINDOWS\ALCXMNTR.EXE
PRC - [1998/05/07 11:04:38 | 00,052,736 | ---- | M] (Hewlett-Packard Company) – c:\WINDOWS\system\hpsysdrv.exe
========== Modules (SafeList) ==========
MOD - [2009/12/22 08:59:07 | 00,513,536 | ---- | M] (OldTimer Tools) – C:\Documents and Settings\Compaq_Owner\Desktop\OTL.exe
MOD - [2008/04/13 19:12:01 | 00,413,696 | ---- | M] (Microsoft Corporation) – C:\WINDOWS\system32\msvcp60.dll
MOD - [2007/04/19 14:21:40 | 00,116,264 | ---- | M] (SupportSoft, Inc.) – C:\Program Files\Comcast\Desktop Doctor\bin\sprthook.dll
========== Win32 Services (SafeList) ==========
SRV - File not found [Disabled | Stopped] – – (0037131260316836mcinstcleanup) McAfee Application Installer Cleanup (0037131260316836)
SRV - [2009/11/24 18:51:35 | 00,138,680 | ---- | M] (ALWIL Software) [Auto | Running] – C:\Program Files\Alwil Software\Avast4\ashServ.exe – (avast! Antivirus)
SRV - [2009/11/24 18:51:21 | 00,254,040 | ---- | M] (ALWIL Software) [On_Demand | Running] – C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe – (avast! Mail Scanner)
SRV - [2009/11/24 18:48:48 | 00,352,920 | ---- | M] (ALWIL Software) [On_Demand | Running] – C:\Program Files\Alwil Software\Avast4\ashWebSv.exe – (avast! Web Scanner)
SRV - [2009/11/24 18:43:56 | 00,018,752 | ---- | M] (ALWIL Software) [Auto | Running] – C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe – (aswUpdSv)
SRV - [2009/10/28 20:21:14 | 00,545,568 | ---- | M] (Apple Inc.) [On_Demand | Running] – C:\Program Files\iPod\bin\iPodService.exe – (iPod Service)
SRV - [2009/06/17 12:49:44 | 00,616,408 | ---- | M] () [Auto | Running] – C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe – (AntiSpywareService)
SRV - [2009/06/05 10:48:14 | 00,144,712 | ---- | M] (Apple Inc.) [Auto | Running] – C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe – (Apple Mobile Device)
SRV - [2008/12/12 10:17:38 | 00,238,888 | ---- | M] (Apple Inc.) [Auto | Running] – C:\Program Files\Bonjour\mDNSResponder.exe – (Bonjour Service)
SRV - [2008/04/24 13:26:18 | 00,202,560 | ---- | M] (SupportSoft, Inc.) [Auto | Running] – C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe – (sprtsvc_ddoctorv2) SupportSoft Sprocket Service (ddoctorv2)
SRV - [2008/03/18 15:27:12 | 00,013,312 | ---- | M] (Agere Systems) [Auto | Running] – C:\WINDOWS\system32\agrsmsvc.exe – (AgereModemAudio)
SRV - [2007/10/25 15:27:54 | 00,266,240 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] – C:\Program Files\Windows Live\installer\WLSetupSvc.exe – (WLSetupSvc)
SRV - [2005/10/23 08:46:44 | 00,069,632 | ---- | M] (Hewlett-Packard Company) [Auto | Running] – C:\Program Files\Common Files\LightScribe\LSSrvc.exe – (LightScribeService)
SRV - [2005/08/14 00:29:40 | 00,376,832 | ---- | M] (ATI Technologies Inc.) [Auto | Running] – C:\WINDOWS\system32\ati2evxx.exe – (Ati HotKey Poller)
SRV - [2004/10/22 13:24:18 | 00,073,728 | ---- | M] (Macrovision Corporation) [On_Demand | Stopped] – C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe – (IDriverT)
========== Standard Registry (SafeList) ==========
========== Internet Explorer ==========
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=presario&pf=desktop
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=presario&pf=desktop
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchMigratedDefaultName = Google
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchMigratedDefaultURL = http://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net?cid=NET_mmhpset
IE - HKCU..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: “ProxyEnable” = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: “ProxyOverride” = *.local