I recently started getting popups from avast saying it’s blocking files under C:\windows\installer, Win32:malware-gen and Win32:downloader-PKU; the process affected is always C:\windows\system32\services.exe. I’d appreciate any help you could give me.
[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
Step2.
Download ComboFixfrom here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully. note: ComboFix must be downloaded to your Desktop.
Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this Instruction.
Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.
When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.
Hello Argus, many thanks for the very speedy response. I ran OTL, pasted the code you provided and ran the fix. It restarted the computer and had me choose my account at the log on screen (the choice was between my account and a blank “other account”); this usually doesn’t happen because only I have an account on this system. It also did not start when the desktop loaded, and didn’t produce any logreport. I held off on the second step you wrote down, since I wanted to make sure I did everything right. Please advise.
Close all browser windows and refering to the picture above.
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:[b]ComboFix.txt[/b] )