Win 7 Internet Security Virus - Avast Network Shield Won't Restart

Viruses and worms
1

Computer infected with Win 7 Internet Security virus.

Ran removal process from bleepingcomputers.com as directed on this thread http://forum.avast.com/index.php?topic=91787.0 including FixNCR, Rkill and MB.
MB log shows …\AppData\Local\asm.exe (Trojan.FakeMS) → Quarantined and deleted successfully.
…\AppData\Local\cqs.exe (Trojan.FakeMS) → Quarantined and deleted successfully.
Did this in safe mode. Avast Network Shield would not start.

Ran Avast full scan in safe mode. Several items were found and deleted. Network Shield still wouldn’t start.

Ran process in Essexboy post. OTL logs attached

2

Here is the MBAM log:

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.11.06

Windows 7 Service Pack 1 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Spaulding Family :: HOME2 [administrator]

1/11/2012 4:38:59 PM
mbam-log-2012-01-11 (16-38-59).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 776072
Time elapsed: 1 hour(s), 23 minute(s), 12 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users(myuser)\AppData\Local\asm.exe (Trojan.FakeMS) → Quarantined and deleted successfully.
C:\Users(myuser)\AppData\Local\cqs.exe (Trojan.FakeMS) → Quarantined and deleted successfully.

(end)

3

To fix the network shield, try avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

4

Here is the aswMBR log.

5

I have run the repair process twice, network shield still won’t start.

I am thinking that I need to uninstall and reinstall.

6

wait until essexboy[malware removal expert] arrives to help he should be here in an hour or so…

7

Hi there - yes uninstall and then reinstall AVast

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\run: wininet.dll = O16 - DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab (Java Plug-in 1.5.0) O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab (Java Plug-in 1.5.0_02) O16 - DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab (Java Plug-in 1.5.0_04) O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab (Java Plug-in 1.5.0_06) O16 - DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab (Java Plug-in 1.5.0_09) O16 - DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab (Java Plug-in 1.5.0_10) O16 - DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab (Java Plug-in 1.5.0_11) O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Java Plug-in 1.6.0_01) O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab (Java Plug-in 1.6.0_02) O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab (Java Plug-in 1.6.0_03) O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab (Java Plug-in 1.6.0_05) O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab (Java Plug-in 1.6.0_07) O16 - DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab (Java Plug-in 1.6.0_16) [2012/01/11 15:55:59 | 000,011,024 | -HS- | M] () -- C:\Users\Spaulding Family\AppData\Local\v657pei572371312k8178bhx33d2p [2012/01/11 15:55:59 | 000,011,024 | -HS- | M] () -- C:\ProgramData\v657pei572371312k8178bhx33d2p [2011/01/16 15:55:21 | 000,255,488 | ---- | M] () MD5=3C33B26F2F7FA61D882515F2D6078691 -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX0\procs\explorer.exe [2011/01/16 15:55:21 | 000,255,488 | ---- | M] () MD5=3C33B26F2F7FA61D882515F2D6078691 -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX1\procs\explorer.exe [2011/01/16 15:55:21 | 000,255,488 | ---- | M] () MD5=3C33B26F2F7FA61D882515F2D6078691 -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX2\procs\explorer.exe [2011/01/16 15:55:21 | 000,255,488 | ---- | M] () MD5=3C33B26F2F7FA61D882515F2D6078691 -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX3\procs\explorer.exe [2011/01/16 15:55:21 | 000,255,488 | ---- | M] () MD5=3C33B26F2F7FA61D882515F2D6078691 -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX4\procs\explorer.exe [2005/08/16 01:54:58 | 000,001,536 | ---- | M] () MD5=ABC6379205DE2618851C4FCBF72112EB -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX0\h\explorer.exe [2005/08/16 01:54:58 | 000,001,536 | ---- | M] () MD5=ABC6379205DE2618851C4FCBF72112EB -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX1\h\explorer.exe [2005/08/16 01:54:58 | 000,001,536 | ---- | M] () MD5=ABC6379205DE2618851C4FCBF72112EB -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX2\h\explorer.exe [2005/08/16 01:54:58 | 000,001,536 | ---- | M] () MD5=ABC6379205DE2618851C4FCBF72112EB -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX3\h\explorer.exe [2005/08/16 01:54:58 | 000,001,536 | ---- | M] () MD5=ABC6379205DE2618851C4FCBF72112EB -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX4\h\explorer.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] () MD5=9CC544B7333C1F741765CE8AFC8B8F27 -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX1\userinit.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX0\userinit.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX2\userinit.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX3\userinit.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX4\userinit.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] () MD5=9CC544B7333C1F741765CE8AFC8B8F27 -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX1\winlogon.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX0\winlogon.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX2\winlogon.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX3\winlogon.exe [2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Spaulding Family\AppData\Local\Temp\RarSFX4\winlogon.exe

:Files
ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]


[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

8

Uninstall/reinstall corrected the network shield issue.

Ran the OTL Run Fix.

Ran OTL quick scan. Output attached.

9

What problems are you experiencing now ?

10

None that I am aware of.

Thanks for your help.

11

Let me know when you are happy and I will remove my tools

12

Everything seems to be good. Thanks.

13

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

.
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version

.
SPRING CLEAN

To manually create a new Restore Point

[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create

Now we can purge the infected ones

[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave: