win agent 32 unable to remove

Viruses and worms
1

Hi. I have this infection. I have tried deleting it with avast as well as adware removers. my access scanner brings it up continually but wont delete it , move it, rename it or move it to the chest. the bug is adware-gen and trojen-gen, as follows
C:\DOCUME~1\Debbie\LOCALS~1\Temp\ac8zt2\edi.exe
C:\DOCUME~1\Debbie\LOCALS~1\Temp\ac8zt2\main_uninstalle
C:\DOCUME~1\Debbie\LOCALS~1\Temp\ac8zt2\msmdev.dll
C:\DOCUME~1\Debbie\LOCALS~1\Temp\ac8zt2\msmhost.dll
C:\DOCUME~1\Debbie\LOCALS~1\Temp\ac8zt2\nsduo.dll
C:\DOCUME~1\Debbie\LOCALS~1\Temp\ac8zt2\rmv.exe
can any one help me… i am at my wits ends.
thankyou.
Deb

2

I suggest:

  1. Disable System Restore and reenable it after step 3.
  2. Clean your temporary files.
  3. Schedule a boot time scanning with avast with archive scanning turned on.
  4. Use SUPERantispyware and/or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.
  5. Test your machine with anti-rootkit applications. I suggest AVG or Trend Micro RootkitBuster.
  6. Make a HijackThis log to post here or, better, submit the RunScanner log to to on-line analysis.
  7. Immunize your system with SpywareBlaster or Windows Advanced Care.
  8. Check if you have insecure applications with Secunia Software Inspector.