Win32 Adware-gen: "Can not Find File"

Viruses and worms
1

Hi,

Today I ran my first scan in a few months and Avast brought up one result; however, it seems that, for some reason, Avast can’t remove it.

Directly from the log:

File Name: C:\System Volume Information_restore{A80475B6-CF6D-…\A0138604.dll
Severity: High
Status: Threat:Win32:Adware-gen[Adw]
Action: Move to Chest
Result: Error: The system cannot find the file specified (2)

I ran the scan twice in quick succession without restarting, and the infected file name and error were the same for the results of both. I have a suspicion that it is a false positive since I haven’t had a virus in ages, but I figured I should be cautious and ask the more experienced community members whether or not it actually is.

Thank You

2

Try clearing your system restore points.

  1. Turn off System Restore

  2. Restart computer

  3. Turn on System Restore

  4. Create a new restore point

3

Thanks for the advice,

I deleted all my restore points in an attempt to be more thorough, restarted my computer, and ran another scan. Unfortunately, the same file is still corrupt according to Avast.

4

see if you can get the full read out of the file without the … in the middle, that shortens the address line
and what you look for is the letters RP with a number after them, such as with RP1, Rp2, and so on,

though may be a much higher number,
if you can get that RP number we can probably go in and delete manually

5

sens avast is finding a malware and cannot remove it try a boot scan and see if you can solve it from that.

another suggestion is to download and update and make a quick scan with malwarebytes antimalware if you have problems with malware.

http://filehippo.com/download_malwarebytes_anti_malware/

let us know how it went or if you need more help.

good luck and welcome to the forum,.

6

I am having the same problem. I know where the file is located - in some document files. I’m afraid to go to the actual document because I don’t know what to do to manually delete or get the file to the virus chest. How do I do that? Can I eliminate all the document files within a folder rather than go to the actual document? I haven’t figured out which document it is within the folder.

7

I found my problem and thought I would share it in case others share their computer with others. I have Windows XP for Home and my 3 children all had portals for their personal use of the computer. The virus was in a user’s area and that area had a password to get in. That’s why Avast couldn’t move the file into the virus chest. When I went into that user’s area after getting their password and did a scan in there, I was able to isolate the infected file.

I hope this makes sense to others who are running into this error message. :slight_smile:

8

Welcome to the forums, RLEschler :slight_smile:

Thanks for posting a possible solution that worked for you.