please help… cant delete/move to chest it says the file is being use by other process… pls advice i have attach my log file here too… thanks
What was the name and location of the file detected? (You can find this information in the avast! log.)
now i am running the avast scan… and when i press avast! log it doesnt come out… and btw i have been running the scanner for i think 6hrs already and it is still running… is this normal…
the file is located c:\documents and settings\lester\local settings\temporary internet files\k3XXXX\play.mp3
its something like that i forgot already… and i can seem to locate the file cos i cant see the k3XXXX file…
Is the scanner still displaying names of scanned files or does it appear to have stalled?
To delete files in use by other processes, try a boot time scan with avast! Right click the scanner screen, select ‘schedule a boot time scan’ and reboot when requested.
ya the scanner just finish running… and i have delete the files i can and moved to the chest the file i cant delete…
will try the boot scanner now… thanks
Deletion isn’t really a good first option (you have none left), ‘first do no harm’ don’t delete, send virus to the chest and investigate.
You never mentioned why you can’t move or delete, etc. what is the reason, e.g. the error displayed to the screen ?
The boot-time scan suggested by FWF should manage to get round many of the reasons why a file can’t be moves, e.g. file in use, protected, etc. So even in the boot-time scan you should elect to send to the chest and then investigate.