try removing it via norton power eraser downoad from here:
http://us.norton.com/support/DIY/index.jsp
click next and proceed with removals if it finds something also use malwrebytes antimalware update it do a full scan and post logs on next comment.downoad link from here:
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html