First thing, I have only basic computer skills.
The first time I ran a scan of my computer after installing AVAST, it detected the WIN32:BHO-LA[trj] virus in 2 different files. During the scan, I sent both files to the virus chest instead of deleting them on the spot, as I wasn’t sure if the files were important to the operation of my computer or not. One was found in C:\Documents and Settings\All Users\ApplicationData\Symantec\SRTSP\Quarantine. We had already uninstalled our Symantec Norton Antivirus a week ago and installed AVEST because we were infected WHILE being “protected” by Norton. We wound up deleting that infected file, as we no longer use Symantec’s program. The other infected file was found in C:\SystemVolumeInformation_restore{B06C75F0-9FCC-4D32-A4A4-58CDE7C44A50}\RP8. Can I just delete that infected file or is it important enough to keep and can I clean it and put it back where it belongs? If I need to keep it, how do I clean it and return it to the proper place? We have AVAST version 4.7 home edition and are running windows XP. We have a dial up connection to the internet. We are also having trouble sending e-mails. We are currently receiving an error when sending mail only:
An unknown error has occurred. Subject ‘WIN error message’, Account:‘my e-mail server name’, Server: ‘e-mail server name’, Protocol: SMTP, Server Response: ‘551 Receive of data is denied’, Port:25, Secure[SSL]: No, Server Error: 551 Error Number: 0x800CCC6B
Is the e-mail problem related to the virus?