Hello,
recently my father started experiencing problems on his laptop - his taskbar freezes. We sent it to service and all they did was install avast and do a scan. They said there was a virus and the scan cleaned it. After that the problem still continued to occur. Few hours after the laptop is switched on an error report message would appear and when we click “Don’t send” the taskbar stops working. The message can be safely ignored and the laptop can continue working normally, but after a while the message closes itself, so the problem is unavoidable.
When the taskbar stops working the laptop becomes really slow in general, it also takes a lot of time for the task manager to appear, if it appears at all. I managed to get it working again by stopping the explorer.exe proccess and starting it again, but I had to be very persistent, since at first nothing happens when I try to stop the process.
During all this time avast didn’t pick up anything, but today it detected the threat mentioned in the topic title after the “don’t send” button was clicked. The same alert appeared three times in a row.
I started performing the scans mentioned in the stickied thread. When I installed MbAM this message started appearing roughly every minute and still appears as I’m writing this.:
Successfully blocked access to a potentially malicious webite:
111.111.111.111
Type: outgoing
On one occasion the IP was 59.34.197.185 instead of 111.111.111.111
Below I have attached the results from adwcleaner, MbAM, and OTL.
Download ComboFixfrom here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully. note: ComboFix must be downloaded to your Desktop.
Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this or this Instruction.
How to disable avast:
[*]Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
[*]In the window that opens on the top right corner, click Settings.
[*]In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.
[*]Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
[*]In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn on this option after the cleaning.
Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.
If you see a message like “Illegal operation attempted on a registry key that has been marked for deletion” just restart computer once more.
When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.
[color=green]Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Under Optional Scan ensure “List BCD” and “Driver MD5” are ticked.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Open notepad and copy/paste the text present inside the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
Save notepad as fixlist.txt NOTE. It’s important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
Run FRST/FRST64 and press the Fix button just once and wait.
If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.
Note: If the tool warned you about the outdated version please download and run the updated version.
Here is the log.
I do not have windows updates enabled, because they keep piling up in my C: drive and eventually take all the space and I end up having to reinstall Windows every month.
I don’t know if I should try restarting the PC, because some of the software I installed from this thread, like ComboFix, might interfere and make things worse. After one hour I’ll need to shut it down.
Your Page File takes HDD space. PageFile is space taken from your HDD for your system ( RAM memory ). Use google to see how to control pagefile and how to configure it at your will.
From OTL: 3,84 Gb Paging File | 3,33 Gb Available in Paging File | 86,69% Paging File free
Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]
I don’t see malware here. You may remove used tools.
As I tell you, Windows Update should solve the problem. Sorry, I can’t help you wit non-updated Windwos.