Hello I’ve got AVAST reporting Win32:downloader-pku virus. I followed the steps to post the virus issue on here downloading OTL. What do I do now?
What do I do now?you relax and wait ;)
malware removers are notified: It may take sveral hours before one arrive so be patient
Hello,
Go to control panel > programs and features
Uninstall Conduit Engine
Then,re-run OTL.exe.
[*]Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.
:OTL
IE - HKLM\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2645238
IE - HKU\S-1-5-21-3387363446-3876602699-3544607779-1001\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2645238
IE - HKU\S-1-5-21-3387363446-3876602699-3544607779-1004\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2645238
FF - prefs.js..extensions.enabledItems: engine@conduit.com:3.2.5.2
O2 - BHO: (Conduit Engine) - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll (Conduit Ltd.)
O3 - HKLM\..\Toolbar: (Conduit Engine) - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll (Conduit Ltd.)
@Alternate Data Stream - 117 bytes -> C:\ProgramData\TEMP:553CA6CA
@Alternate Data Stream - 1142 bytes -> C:\Users\Ryan\AppData\Local\Temp:FghyjylvZVnN9eD0ekpDvT
@Alternate Data Stream - 106 bytes -> C:\ProgramData\TEMP:C31F31E6
:files
ipconfig /flushdns /c
C:\Program Files (x86)\ConduitEngine
C:\Windows\Installer\{6a3aec5d-68d0-e247-20a7-7456cb6d18c2}
C:\Users\Ryan\AppData\Local\{6a3aec5d-68d0-e247-20a7-7456cb6d18c2}
:Commands
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.
Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this Instruction.
Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.
I ran OTL and Combofix like you said. Here are the logs. My icons moved back to the way they used to be. Seems like something is working here. Hopefully that did it.
Ok, we will uninstall Combofix:
Start (
http://fotkica.com/thumbs2/117539_tmb_191855275_Windows_Logo_key.gif
) >> Run
Combofix /Uninstall
Enter
Re run OTL and hit QuickScan. Attach here fresh OTL.txt log.
Also i want to see aswMBR log.
http://forum.avast.com/index.php?topic=53253.0
I noticed the two viruses show in in aswMBR in the log.
Dont worry, they are not malware loading point, there are just a few configuration file ( remains ).
The logs show AVG remains.
Wisit this website:
http://singularlabs.com/uninstallers/security-software/
Download AVG tools ( uninstallers ) and run them:
They will remove AVG remains from the system.
Then as an additional check run AppRemover to search leftovers.
http://www.appremover.com/
Re-run OTL.exe.
[*]Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.
:files
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini
:Commands
[emptytemp]
[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
Re- run aswMBR and attach here fresh log.
How is your computer running now?
So first I ran the AVGRemover and it would run very shortly and shut off. Then I ran the AVGIdentity Uninstaller and that ran and said reboot to finish. So i rebooted and it did nothing on restart. Then I ran the AppRemover and only Malwarebytes and Avast show up so I guess AVG is gone.
As for my computer it is running great, thank you so much! What do you recommend I do so that this never happens again? I got the virus by looking at pictures on Google.
All logs are clean now. There is no malware.
Re-run OTL and hit CleanUp!
What do you recommend I do so that this never happens again? I got the virus by looking at pictures on Google.
Always keep active your antivirus and other protection software and up to date.
Careful what downloading and clicking. Know that there is no better protection than you personally.
Thank you !!!