system
42
Hi 
I’m afraid that the internet connection issues may be related to HP Network Devices, but it’s not my area of expertise and I don’t want to confuse you. I think that you should seek for help with that issue in some typically technical board (not malware related).
For now let’s remove the Panda findings.
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
Scan with ZOEK
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
[*]Right-click on
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[]Wait patiently until the main console will appear, it may take a minute or two.
[]In the main box please paste in the following script:
createsrpoint;
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\ZSUYJHN1.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\D7O3BJEN.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\Z2TXIVT1.TXT;f
emptyalltemp;
[-HKLM\SYSTEM\CurrentControlSet\Services\HPSLPSVC];r
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\7M94D45G.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\TO5O54PV.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\CX4GCHQE.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\WF1POEVV.TXT;f
:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\SZVWRWZ4.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\32JOZLX1.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\STPQ2WVV.TXT;f
C:\USERS\ELIZABETH\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\QO8PW04D.TXT;f
[HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\IEXPLORE.EXE\SHELL\OPEN\COMMAND];r
@="C:\Program Files\Internet Explorer\IEXPLORE.EXE";r
[HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED];r
"SUPERHIDDEN"=dword:00000000;r
[HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED];r
"HIDEFILEEXT"=dword:00000000;r
[HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM];r
"DISABLEREGISTRYTOOLS"=-;r
[HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM];r
"DISABLEREGISTRYTOOLS"=-;r
"DISABLETASKMGR"=-;r
[HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED];r64
"SUPERHIDDEN"=dword:00000000;r64
[HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\ADVANCED];r64
"HIDEFILEEXT"=dword:00000000;r64
Reboot;
[*]Make sure that Scan All Users option is checked.
[*]Push Run Script and wait patiently. The scan may take a couple of minutes.
[*]When the scan completes, a zoek-results logfile should open in notepad.
[*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Please include its content in your next reply.
Don’t forget to re-enable your switched-off protection software!
https://sites.google.com/site/cannedfixes/security-check/51c9d14017fa0-SecurityCheck.PNG
Scan with Security Check
Please download Security Check by Screen317 and save it to your desktop.
[*]Right-click on
https://sites.google.com/site/cannedfixes/security-check/51c9d14017fa0-SecurityCheck.PNG
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[*]Follow onscreen instructions inside the black box. This scan won’t take long.
[*]Soon a notepad document called checkup.txt will open automaticaly.
Please include the content of that document.