Thanks for that. I managed to do the first part…scanned and cleaned with AdwCleaner and, saved the SO file but while I’ve managed to download the GMER programme, the scan crashes. It does the initial scan, I hit the scan button, it scans for a while and then I get a Windows error message and it forces a close. Should I just try moving to the next step in your process? I’ve tried attaching a screen dump of the error message to this post but that just seems to make my connection to the forum crash!