Win32:Enteos False alarm

Viruses and worms
1

I’m sorry. I know this is not the place for false alarms, but I can’t figure out where to post this.

Avast Home (latest edition, today’s definitions file, etc.) has flagged the Student Management Systems server.exe program from Rosetta Stone Home School Edition as being Win32:Enteos. I’m quite confident that it is not, especially since the program is still running.

I will post additional information when I am back at home. (My son called me at work.)

My question is what information would you need to be able to differentate this program from the malicious program? I can send several types of checksums, etc.

Thanks

2

I’m getting the same false positive but for TrendMicro’s Sysclean.exe program which is a (reputable) virus scanner, not a virus.

3

guys, send these files directly to my address [not necessary yet] the FP will be fixed asap… :wink:

4

They’re on their way. Thanks!

5

all the falses are fixed internally and the VPS update will come out in one hour roughly (maybe even sooner)…

6

I got these two here and wonder if it is a False Alarm.

C:\System Volume Information_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP19

OrigFileName: A0006898.exe

Virus: Win32:Enteos [trj]

and

C:\System Volume Information_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP19

OrigFileName: A0006891.exe

Virus: Win32:Enteos [trj]

I Extracted the file from the chest and did online scans at these sites and it was clean.

http://virusscan.jotti.org/
and
http://www.virustotal.com/analisis/da5d18f643a16c193abde3811c7b3488

I also right click and did a scan with Avast, a-squared Anti-Malware and SUPERAntiSpyware Professional and it was clean.

7

update your VPS and check it again…

8

It’s fine now!

That is AMAZING customer service!

Does the Home/Pro edition use the same update files? If so, I’m upgrading just to give you money so you can keep doing this.

This is why I recommend your software to all of my graduate students, and I’ve been doing it for years.

Glyn Thomas Gowing, Ph.D. (the Ph.D. is in CompSci - specifically InfoSec.)

9

All,

Despite a few quirks…best free A/V around… ;D

10

The home and pro version use the same scanning engine and signatures updates. The pro version however, allows for push updates and even greater flexibility and configurability.

Avast Home V Avast Pro differences http://www.avast.com/eng/av4_version_comp.html

11

For sure you’ll be helping development as you’ve supporting them to keep the free Home version. Welcome to avast forums! Feel free to come back any time you need help or just to change experiences 8)