Hi,

  • Step #5 ESET Online Scanner
    Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.

      [li]Download [b]esetsmartinstaller_enu.exe[/b] by clicking [url=http://download.eset.com/special/eos/esetsmartinstaller_enu.exe][b]here[/b][/url].
      - Right-click on the program and choose [i]Run as administrator[/i].
      - Accept their terms and condition and proceed.
      - Install [b]Add-On/Active X[/b] if prompted.
      - From the [b]Computer Scan Setting[/b] --
    

[list]
[li]Enable detection of potentially unwanted application
[/li]
- Click on Advanced Setting

		[li]Uncheck the following box --
		- [list]
			[li][b]Remove Found Threats[/b]
		[/li]
	[/list]
		- Check the following boxes --
		- [list]
			[li][b]Scan archives[/b];
			- [b]Scan for potentially unsafe applications[/b]
			- [b]Enable Anti-Stealth Technology[/b]
		[/li]
	[/list][/li]
	- Click on [b]Start[/b] and wait for the [b]virus signature database[/b] to update.
	- The online scan will begin [i]automatically[/i] and can take several hours.

		[li][b]Note:[/b] Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
	[/li]
	- After the Scan finishes --
	- 
		[li][b]If no threats were found:[/b]

[list]
[li]Put a checkmark in Uninstall application on close.
- Close the program and report that nothing was found
[/li]
- If threats were found:

			[li]Open the file located in [b]C:\Program Files\ESET\ESET Online Scanner\log.txt[/b] (32-bit) or [b]C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt[/b] (64-bit).
			- Attach the log file in your next reply.
		[/li]
	[/list][/li]
[/list][b]Note:[/b] Enable your security programs afterwards.[/li]

  • Required Log(s):

      [li]ESET Scan Log
    

    [/li]
    Regards,
    Valinorum