system
49
Hi,
-
Step #5 ESET Online Scanner
Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.
[li]Download [b]esetsmartinstaller_enu.exe[/b] by clicking [url=http://download.eset.com/special/eos/esetsmartinstaller_enu.exe][b]here[/b][/url].
- Right-click on the program and choose [i]Run as administrator[/i].
- Accept their terms and condition and proceed.
- Install [b]Add-On/Active X[/b] if prompted.
- From the [b]Computer Scan Setting[/b] --
[list]
[li]Enable detection of potentially unwanted application
[/li]
- Click on Advanced Setting–
[li]Uncheck the following box --
- [list]
[li][b]Remove Found Threats[/b]
[/li]
[/list]
- Check the following boxes --
- [list]
[li][b]Scan archives[/b];
- [b]Scan for potentially unsafe applications[/b]
- [b]Enable Anti-Stealth Technology[/b]
[/li]
[/list][/li]
- Click on [b]Start[/b] and wait for the [b]virus signature database[/b] to update.
- The online scan will begin [i]automatically[/i] and can take several hours.
[li][b]Note:[/b] Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
[/li]
- After the Scan finishes --
-
[li][b]If no threats were found:[/b]
[list]
[li]Put a checkmark in Uninstall application on close.
- Close the program and report that nothing was found
[/li]
- If threats were found:
[li]Open the file located in [b]C:\Program Files\ESET\ESET Online Scanner\log.txt[/b] (32-bit) or [b]C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt[/b] (64-bit).
- Attach the log file in your next reply.
[/li]
[/list][/li]
[/list][b]Note:[/b] Enable your security programs afterwards.[/li]
-
Required Log(s):
[li]ESET Scan Log
[/li]
Regards,
Valinorum