I have not had great CS from Avast in general, which is probably my only real complaint. The pricing & feature set is great, it does a great job of detections (other than this snafu), and it doesn’t slog down your PC. I use different A/V packages depending on the client, but aside from the mediocre customer service, I’ve grown to really like the product & service because it runs well & runs reliably. So again, not sure if I will dump them after this, but their response to this issue has been rather dismal, which is very annoying when I’m stuck explaining to a paying customer why all of their computers are down & why their $100-an-hour engineers can’t work. I think they have a great product & I understand that occasionally things go wrong, but Avast needs to step it up with their customer service responses. What I’m hearing today is "Why didn’t we just stick with Norton? 
