Hello, I recently acquired one of the pain in the butt malware/viruses that AVG, Avast and Malwarebytes have not been able to remove. If any one can help me get rid of them so I don’t have to wipe my hard-drive, that would be awesome. I followed the steps in sticky posts to get the OTS log which is attached. Thank you!
Here is the aswMBR report.
Hi OTS has not been updated for a while now so it will not locate this variant
But I can see the problem from aswMBR
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Thanks for the help essexboy! I think combofix might have taken care of it, I haven’t gotten any alerts yet. The log is attached so you can give it a look. Thanks again.
Well, I have run Avast again to see if it picked anything up and it’s still saying that the malware is still present. I’m not sure what steps I should take.
Are the reported infections in Qoobox and OTL_moved files ?
Lets now get an up to date OTL… Delete the current copy that you have
Download OTL to your Desktop
[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif
[*]Select All Users
[*]Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
CREATERESTOREPOINT
[*]Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs
Here is the OTL log. The extras will follow in the next post. Thank you for all the help essexboy!
Here is the extras log.
OK found it… After this run could you let me know of any problems
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL IE - HKLM\..\SearchScopes\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}: "URL" = http://search.imgag.com/?appid=wsdt&component=&c=GNWDO59900&sbs=2&sc=2&f=web&vernum=3.1.5.7619&uid=0&did=%7ba2dde679-55cb-40f3-96c0-e5f9be1aa39e%7d&q={searchTerms} IE - HKU\S-1-5-21-358642713-189849824-52673397-1001\..\URLSearchHook: {472734EA-242A-422b-ADF8-83D1E48CC825} - No CLSID value found IE - HKU\S-1-5-21-358642713-189849824-52673397-1001\..\SearchScopes\{0BC6E3FA-78EF-4886-842C-5A1258C4455A}: "URL" = http://search.imgag.com/?appid=wsdt&component=&c=GNWDO59900&sbs=2&sc=2&f=web&vernum=3.1.5.7619&uid=0&did=%7ba2dde679-55cb-40f3-96c0-e5f9be1aa39e%7d&q={searchTerms} O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found. O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present:Files
ipconfig /flushdns /c
C:\Users\Matthew 2\AppData\Local{8ffd6f02-da98-cb9f-e811-3c786eff2c08}:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Here is the new log.
What problems remain ?
I don’t know if there are any; I haven’t run another scan with Avast. Should I?
I ran another full computer scan over night and it didn’t pick up any infections, so I think I’m good! Thanks again essexboy, you’re a life saver!
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands [resethosts] [emptytemp] [Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
SPRING CLEAN
To manually create a new Restore Point
[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create
Now we can purge the infected ones
[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes. Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe 
Is the Internet Security version of Avast not sufficient? Should I go ahead and download a full version of Malwarebytes as well?
Malwarebytes is purely antimalware and adware, so it is a usefull backup to Avast for a monthly check
Ok, great. I’ll look into purchasing the full version of Malwarebytes as well. Thanks again, essexboy!