Is there any hope for us yet ? 
Anyway, it’s enough for me today, I am going to bed. So you have about 9 hours to think about it… 
Hi,
Yes there is always hope. That time OTL worked for us and removed what I wanted.
Malwarebytes
I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
ESET Online Scanner:
Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
[*]Please go here then click on:
http://i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS1.gif
[*][quote]Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
[*]Select the option YES, I accept the Terms of Use then click on:
http://i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS2.gif
[*]When prompted allow the Add-On/Active X to install.
[*]Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
[*]Now click on Advanced Settings and select the following:
[*]Scan for potentially unwanted applications
[*]Scan for potentially unsafe applications
[*]Enable Anti-Stealth Technology
[*]Now click on:
http://i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS3.gif
[*]The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
[*]When completed the Online Scan will begin automatically.
[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
[*]Now click on:
http://i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS4.gif
[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
[*]Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
In your next reply please attach the logs made by Malwarebytes and ESET online scanner.
Goodmorning,
Here are the next logs
ESET found 1 threat consisting of multiple threats ??:
ESETSmartInstaller@High as downloader log:
all ok
version=7
OnlineScannerApp.exe=1.0.0.1
OnlineScanner.ocx=1.0.0.6583
api_version=3.0.2
EOSSerial=f9ac00c960706f45a5ad64a47adc33b4
end=finished
remove_checked=false
archives_checked=true
unwanted_checked=true
unsafe_checked=true
antistealth_checked=true
utc_time=2012-04-13 06:43:27
local_time=2012-04-13 08:43:27 (+0100, West-Europa (zomertijd))
country=“Netherlands”
lang=1033
osver=5.1.2600 NT Service Pack 3
compatibility_mode=8192 67108863 100 0 221 221 0 0
scanned=139480
found=1
cleaned=0
scan_time=3547
D:\Documenten van ons gezamenlijk\Mijn documenten\Downloads\installer_daemon_tools.exe multiple threats (unable to clean) 00000000000000000000000000000000 I
and in the attachment the Malwarebytes log
Thanks …again!
Hi,
Run OTL.exe
[*]Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
:Services
:Files
D:\Documenten van ons gezamenlijk\Mijn documenten\Downloads\installer_daemon_tools.exe
ipconfig /flushdns /c
:Commands
[purity]
[resethosts]
[emptytemp]
[start explorer]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot when it is done
[*]Then run a new scan and post a new OTL log ( don’t check the boxes beside LOP Check or Purity this time )
When you get this complete please attach the log made by OTL and let me know how your system is running.
Hi there,
it took a while çause I have been asleep again :D. (I am not healthy, so not that you think I’m just lazy…)
Attached is the latest log from OTL. (from the scan after reboot)
The system seems to be running well again, but how do I know for sure…Should I run all the virusscans from Avast, MalwareBytes and ESET again ? I mean, who knows how long it took me or Avast to notice the first differences. Anyway, I have checked a website (my bank) that I used to but did not trust anymore because of strange messages I saw there, and that seems to be fixed at least. And the computer starts normal again, it didn’t “hang” at login-screen today and it is at normal speed. (I would not say fast…but hey it is not the “youngest” anymore :)).
Hi,
Nope…don’t think you are lazy at all. You are doing a great job!
Glad to hear that your system is running better. The logs look good too. There is no need now to run any additional antivirus scans. Let’s get some updates on your system.
Run OTL.exe
[*]Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
:Services
:Reg
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"3389:TCP"=-
"65533:TCP"=-
"52344:TCP"=-
:Commands
[purity]
[resethosts]
[emptytemp]
[start explorer]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered. There will be a log created when it completes that I will need in your next reply. Reboot when it is done.
[*]Then run a new scan and post a new OTL log ( don’t check the boxes beside LOP Check or Purity this time )
Please download JavaRa to your desktop and unzip it to its own
folder
[*]Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then
click Remove Older Versions.
[*]Accept any prompts.
[*]Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates.
[*]Select Update Using Sun Java’s Website then click Search and click on the Open Webpage button. Download and install the latest
Java Runtime Environment (JRE) version for your computer.
In your next reply please attach the new OTL log.
Hi,
before I follow your next steps. I’d like to let you know that I did run a full scan from MallwareBytes and it found MALWARE.PACKER.KRUNCHY in an uninstall file from a game.
Should I tell it to remove the selected file ?
The game is of no importance to me and for all I care everything concerning this game can be totally removed.
Eh, and which one would that be ? I assume the lastest is Java SE Runtime Environment 73 u, but then I have to choose between:
Windows x86 (32-bit) Online 0.85 MB jre-7u3-windows-i586-iftw.exe
Windows x86 (32-bit) Offline 19.38 MB jre-7u3-windows-i586.exe
Windows x64 (64-bit) 20.48 MB jre-7u3-windows-x64.exe
how do I know which one to choose ?
:-[
Here are the logs.
Please see my previous questions, I did not yet install the JAVA JRE because I do not know which one to choose.
Hi,
Go ahead and run Malwarebytes again and then delete those files that you mentioned.
For Java, please choose Windows x86 (32-bit) Offline 19.38 MB jre-7u3-windows-i586.exe
Once you get that completed let me know how your system is running.
Hi Jeffce,
I removed those files MalwareBytes found, ran the scan again and it found MALWARE.PACKER.KRUNCHY again in another file. I have removed that one also into quarantine (see log) , ran the scan again and now it says it’s clean (see log).
And I installed the latest JRE-version.
You asked me how the system is running now, since it is hard for me to tell if all is normal I also ran the ESET scan again, but that one kept coming up with infections again, one concernes files OTL moved (so that is already sort of in quarantine??), the second was found on my external harddrive. (Looks like this infection has been going on for a lot longer than I thought, 
or it has jumped to the external drive anyway) I took no action for these two, please find the ESET-scanlog attached.
A pop-up from Avast also mentioned the Win32:MBRoot-J [Trj] again, the message went away too quick and I can’t find it back, so that suggets we are still not clean. But I ran Avast full scan again after that and now Avast only finds the two files from TDSSKiller Quarantine that Avast consideres to be a threat (, the viruses in MalwareBytes Quarantine are not seen as a threat by Avast). So, I guess the TDSSKiller-Quarantine files have to be removed somehow ?
For the rest, the computer seems to be running fine ???
You mentioned we were going to get some updates (some implies more than one… :)), is there more to update ?
A bit late for this question, but…what kind are these viruses anyway? Are they a big problem (spreading my personal data or deleting/destroying files) or are they just pests that won’t go away easily?
Regards, Saskia
Hi again…
“Off”-topic: you said JavaRa would uninstall older versions
but I was looking in the Software -“menu” and noticed that the older version of Java (Java Tm 6 update 30) is still on my computer.
Should I run JavaRa again (which I assume means it will also delete the latest version of Java) or can I just uninstall it via the Software-“menu” ?
(The questions just keep coming… :-[)
Hi,
I don’t mind questions at all.
You asked me how the system is running now, since it is hard for me to tell if all is normal I also ran the ESET scan again, but that one kept coming up with infections again, one concernes files OTL moved (so that is already sort of in quarantine??), the second was found on my external harddrive. (Looks like this infection has been going on for a lot longer than I thought, or it has jumped to the external drive anyway) I took no action for these two, please find the ESET-scanlog attached.Yes the one you see in OTL is already quarantined and until we completely remove our tools it may still keep popping with Avast but it is quite alright. The other is part of another program you have but is not a problem. Nothing jumped if that was concerning you. ----------
You had a pretty nasty bootkit infection that we removed early on and the rest was just some of the garbage that comes along with it.
A pop-up from Avast also mentioned the Win32:MBRoot-J [Trj] again, the message went away too quick and I can't find it back, so that suggets we are still not clean. But I ran Avast full scan again after that and now Avast only finds the two files from TDSSKiller Quarantine that Avast consideres to be a threat (, the viruses in MalwareBytes Quarantine are not seen as a threat by Avast). So, I guess the TDSSKiller-Quarantine files have to be removed somehow ?Yep...it is just being detected for now until we remove our tools but it will go later. :) ----------
You mentioned we were going to get some updates (some implies more than one... ), is there more to update ?Updates look good now....just go ahead and remove the any of the older versions of Java that you found through the Control Panel. :) ----------
Run another scan with OTL and attach the log that is made to your next reply.
Goodmorning,
Well it is a relieve to hear that the bad one was removed early on
Do you mean we are not going to do anything about the thing ESET found in “…Downloads\registrybooster.exe”, the Win32/RegistryBooster application on by back-up drive ?
And on a side-track…I never know what to back-up exactly so I back-up everything I can, but I always doubt if it is of much use to back-up the complete C-disk (windows) since I won’t be able to restore windows with it anyway. Looking at this infection, it says it is in the back-up of the Downloads-folder. But what use could the back-up of the Downloads-folder have for me ?
Please find attached the latetst OTL-log.
Saskia
oh, and of course I did what you said and removed the older version of Java
Hi,
Everything is looking good now.
Do you mean we are not going to do anything about the thing ESET found in ".....Downloads\registrybooster.exe", the Win32/RegistryBooster application on by back-up drive ?No we aren't. It is not actually bad. ESET will sometimes pick up entries that it perceives as bad but we have to look into them and be sure. That is why I didn't want you to have ESET remove it on it's own. :) ----------
Having a backup for all of your personal files is always a good idea. Even if you have to completely format your hard drive you will still have all your pics and music and documents you don’t want to lose.
Everything running well?
Hi Jeffce,
well…I was very very angry and upset with my computer this morning. >:( Since you said the bad one was out and we only had some left-over garbage to clean up, I decided it was save again to update my TomTom. That did not work, in fact the pc crashed. After reboot the keyboard did not work anymore, and after a few more reboots also the mouse stopped working, Aaaargh! I was ready to throw the thing through the window, but hey…windows aren’t cheap
So I decided to leave it for a while, thought later that maybe just the keyboard and mouse were defect (they are both wireless and connected through the same thing, so it could…) I borrowed a wired keyboard and mouse and turns out…the plug wasn’t in! :
So now I am “happy” again. Just don’t trust to put in the TomTom yet…I think i’'ll leave that for a while untill I am sure everything is all right and I have new back-ups again. If the TomTom decides to srew up my computer, at least my data is all save then.
So yes, I think everything is running well. Time to do the last clean-up ?
Regarding the back-ups: I usually frequently make back-ups from all personal files, music and save-games etc (but as you will always see…when trouble starts :o it has been a while since you’ve backed-up )
I sometimes make back-ups of e-mail and internetfavorites. But I also make back-up from C:\Windows and I wonder if that is useful at all ?
Regards, Saskia
Hi,
LOL!! Sounds like a funny morning! 
I sometimes make back-ups of e-mail and internetfavorites. But I also make back-up from C:\Windows and I wonder if that is useful at all ?You can make a backup of your entire computer if you wanted but I always just make a backup of the files and folders that I want personally that I can't replace. ----------
Providing there are no more malware related problems…
IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!
This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.
Clean up with OTL:
[*]Right-click and Run as Administrator OTL.exe to start the program.
[*]Close all other programs apart from OTL as this step will require a reboot
[*]On the OTL main screen, press the CLEANUP button
[*]Say Yes to the prompt and then allow the program to reboot your computer.
Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted using right-click > delete so they aren’t cluttering up your desktop.
Here are some tips to reduce the potential for spyware infection in the future:
1. Make your Internet Explorer more secure - This can be done by following these simple instructions:
[*]From within Internet Explorer click on the Tools menu and then click on Options.
[*]Click once on the Security tab
[*]Click once on the Internet icon so it becomes highlighted.
[*]Click once on the Custom Level button.
[*]Change the Download signed ActiveX controls to Prompt
[*]Change the Download unsigned ActiveX controls to Disable
[*]Change the Initialize and script ActiveX controls not marked as safe to Disable
[*]Change the Installation of desktop items to Prompt
[*]Change the Launching programs and files in an IFRAME to Prompt
[*]Change the Navigate sub-frames across different domains to Prompt
[*]When all these settings have been made, click on the OK button.
[*]If it prompts you as to whether or not you want to save the settings, press the Yes button.
[*]Next press the Apply button and then the OK to exit the Internet Properties page.
2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
[*]Open Internet Explorer
[*]Click on Tools > Internet Options
[*]Press Security tab
[*]Select Internet zone then place check next to Enable Protected Mode if not already done
[*]Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
[*]Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.
4. Firewall
Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found [color=blue]here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:
Online Armor Free
Agnitum Outpost Firewall Free
5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.
6. WOT (Web of Trust) As “Googling” is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT’s color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.
7. Finally, I strongly recommend that you read TonyKlein’s good advice So how did I get infected in the first place?
Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
Hi,
thanks, I will do all of that later tomorrow, it’s late already.
But I also wanted to know:
-
since uninstall.exe of that one game has been removed, what is the best way to get rid of that game completely ? (it is not in the Software-“menu”, so I cannot uninstall it from there.) Just simply remove in Windows explorer or do I have to do something else ?
-
must I and if so, how do I remove the infections that are quarantined by MalwareBytes, TDSSKiller etc., or does the CleanUp i will run tomorrow in OTL do that ?
Regards, Saskia
Hi,
Use Revo uninstaller to remove the remainder of the game.
Download Revo Uninstaller
[*]Double click the installation file on the desktop to run the installer.
[*]Let it install to the default location.
[*]Double click the new Revo Uninstaller Icon on the desktop to start the program.
You will now see a list of installed programs that Revo Uninstaller can remove.
[*]Locate the program you are uninstalling
[*]Right Click the Icon then choose Uninstall.
[*]Click yes to the warning and choose the Uninstall Mode
[*]Choose the Advanced option and then click Next.
[*]This will launch the programs built in uninstaller. Be patient it can take several seconds.
[*]Once the uninstaller is done click Next.
[*]Revo Uninstaller will now scan for leftover information. Be patient it can take several seconds.
[*]Once this scan is done click Next.
[*]You will then be presented of the leftover entries found by Revo Uninstaller
[*]Look at ALL of the entries to ensure they relate to the uninstall.
[*]Next click Select All > Delete to remove the entries.
[*]Click Next.
[*]If there are any program file folders left over you will be presented with a list to be removed.
[*]Again look at ALL of the entries to ensure they are related to the uninstall.
[*]Click Select All > Delete to remove the entries.
[*]Click Finish to go back to the uninstall list.
[*]Close the program
Once you use OTL cleanup and just delete the remaining tools that are still there, the infections will be removed.
well…I wouldn’t say that ! An interesting morning maybe
I tried Revo uninstaller, I downloaded the 30-day-trial Proversion, but it can’t find that game. I can go to the path of the game do and click remove with revo uninstaller, but then it has a different screen, somehting about Forced Uninstall. Can I use that ?