Lets not forget the basic questions:
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
What scan detected this ?
Could you not send them to the chest in the avast scan (it should be able to remove them) ?
The C:\System Volume Information folder is a part of the system restore function and as such is protected by windows, the only really effective way to clean infected _restore points is to disable system restore and reboot. This will clear ALL _restore points. Once you have disabled system restore, reboot, scan your PC again and if clear enable system restore.
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop *
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
I take it you mean move them to the chest ?
Or weren’t you were able to manually disable system restore, reboot and enable system restore to clear all restore points ?
there still is a trojan on my computer, (so the Fcleaner says)
1 have done a payment with ing online banking and my tan has been blocked, because they had found a virus in my computer. then i tried to clean my computer, but still it says it has the virus in my computer and it is not easy to clear it with another program.
so can cannot pay anymore with ing online banking.
my computer seems to work normaly, though it is slow sometimes. i do not know right now if the virus (trojan) is my computer for bad intentions.
[13-09-2011 13:37:59] FCleaner v1.5.0.0 Loading…
[13-09-2011 13:38:00] Mebroot Infection Found!
[13-09-2011 13:38:00] FCleaner has detected malware on your system!
[13-09-2011 13:38:00] Please press the “Clean” button to remove the malware
it does not give an location, and if i want to clean it, it says that i have a big problem, and need assistance, because FCleaner, cant clean it…