Pause Web Shield and see if that is sufficient, if not you may need to pause the Standard Shield.
Because Web Shield/Standard Shield scans your .txt file and finds no infection, so it would pass through with no problem.
DavidR,
Good Morning.
I think we’re finally getting somewhere.
I had to pause Avast’s Standard shield as you suggested, tried the web shield first but still couldn’t upload.
I uploaded 3 different infected files and each time they were scanned at Jotti’s only Avast recognized them as infected. All other scanners came back as “nothing found”.
So I’m assuming that these are false positives?
If they are, what do I do to stop Avast from alerting me with the alarm boxes and do I just “restore” all these files to their original location from the Chest?
Also, If I need to send these files to Avast could you please tell me how to do this in real simple terms?
Thanks a ton,
John
Do you have a zip program such as WinZip?
If so, you can zip and password protect (‘virus’, will do for the password) the suspect file/s and send it to virus @ avast.com (no spaces).
Right click on the file (from the original location, not chest) and select WinZip from the context menu, then ‘Zip and email Plus’. In the pop-up tick the password box (see image) and click OK, enter the password (and confirm password) and click OK this will create the password protected file (so avast can’t scan it) open your email program and attach the zip file, enter the To address. virus @ avast.com (no spaces).
Give a brief outline of the problem, the fact that you believe it to be a false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.
DavidR,
I downloaded the WinZip program and when I bring up the Zip and e-mail plus box there is only a box there to tick to encrypt the file.
I checked it and was given a new box to create a password which I did (virus).
I then went to hotmail to send the e-mail and attachment but after clicking send I get an error message saying a virus was detected in this e-mail and that it could not be sent.
Any ideas on how I can send this to Avast? I also tried using Outlook Express but apparently it’s not configured correctly because I get error messages after clicking on send and no messages are sent.
My Win 98 machine can send and receive messages fine with Outlook Express and I’m not going to try to copy this file to my Win 98 machine.
I have Outlook Express configured on the XP PC the same as the 98 PC so why can’t I send this file?
This is getting ridiculous,
John
What said there was a virus, avast or hotmail?
Do you not have a regular pop3 email account you can send it with rather than hotmail?
The attachment can’t have been encrypted and password protected it couldn’t possibly be scanned without a password or the encryption. When you think you created the zip file what was the extension, .exe (self-extracting encrypted zip file) or .zip regular zip file?
If it was an .exe file as in above it could be unencrypted automatically and possibly be detected, though not certain.
I have an earlier version of winzip (8.1) so that may be the reason for the slight difference. You will need to check the winzip help file about creating a password protected zip file.
You could try 7zip as another option (freeware), but first check out the winzip help file to see if you can create a password protected zip file (not self-extracting), even if you have to create it saved on your HDD and attach it to an email that you initiated.
DavidR,
You’ve been a great help through all these problems and thanks for sticking with me.
Apparently Avast doesn’t need this file now anyways.
Last time I scanned with Avast there was nothing detected.
Also, I went to Jotti’s site and uploaded the same files as before and none of the scanners were detecting this virus.
So apparently it was a false positive and the good people at Avast have fixed this problem.
I’ll be signing off now, so again DavidR and whocares and all others, thank you very much for your help,
John
You too persevered and didn’t give up, especially when what we were trying to do (report a false positive, once identified) would help avast and indirectly other avast users and not yourself directly.
But it has been a learning experience for you so it wasn’t time wasted.
Hi
Some days past, Avast! notified me of the mugly-c worm.
It seemed to have contained it, as I’ve since run many thorough scans with not only Avast!, but Windows anti-virus, and AVG also. Everything seemed fine.
Until scanning tonight. (Wed. 20th)
A message came on during the scan from Windows which said:
“Files that are required to run properly have been replaced by unrecognized versions. To maintain system stability, windows must restore the original version of these files.”
Something to do with a wrong CD, and wanting am original.
Does this have anything to do with the Mugly worm?
The message was not telling what CD I should use. And if I need to do anything else before using it.
Any ideas about this? It is very vague.
thanks