Hello all, I have this stupid thing and would appreciate an idiots guide to getting rid of it.
I’ve attached the adwcleaner, Malwarebytes, OTL and aswMBR logs.
Many thanks.
Hello all, I have this stupid thing and would appreciate an idiots guide to getting rid of it.
I’ve attached the adwcleaner, Malwarebytes, OTL and aswMBR logs.
Many thanks.
OK lets go a killing
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL
[10 C:\Windows\Installer\{22490271-46a9-cce7-3c0c-eb5e153f8e40}\U\*.tmp files -> C:\Windows\Installer\{22490271-46a9-cce7-3c0c-eb5e153f8e40}\U\*.tmp -> ]
:Reg
[HKEY_CLASSES_ROOT\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InprocServer32]
""="%systemroot%\system32\wbem\wbemess.dll"
[-HKCU\Software\Classes\clsid\{12d0253a-7c96-815c-11e0-3034bbd97cc0}]
:Files
C:\Windows\Installer\{22490271-46a9-cce7-3c0c-eb5e153f8e40}
C:\Users\Care\AppData\Local\{22490271-46a9-cce7-3c0c-eb5e153f8e40}
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt /c
ipconfig /release /c
ipconfig /renew /c
:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
FINALLY
Download the zip file from the link below to your desktop
https://dl.dropbox.com/u/73555776/colino.zip
Extract all reg files to the desktop
Double click each in turn and allow to merge
Reboot
Many thanks for your help, the dreaded avast red box warning seems to have disappeared and after a few hiccups when rebooting, all seems to be well.
Just a couple of things, in case I’ve screwed up.
Combofix gave dire warnings that avast antivirus and antispyware were still running, but I’d manually .
switched them off.
When rebooting there did appear to be a lot of black screen time (cursor still visible) before a lot of Windows updating profile attempts.
Your final bit about downloading rar file I wasn’t really clear on, but did it and all seems well.
Many thanks for all your help and here are the logs as requested.
Ok does everything work as expected now ?
Widows updates etc …
Hi essexboy, everything seems to be back to normal, if a little sluggish. That might just be the weight of windows updates it appears to be chugging through though!
OK lets remove my rubbish and give you back some space, it may also be worth running a defragment once you have all the updates done
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands [resethosts] [emptytemp] [Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
Upgrading Java:
[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version
SPRING CLEAN
To manually create a new Restore Point
[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create
Now we can purge the infected ones
[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes. Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe
Hi again and thanks for all your hard work.
So far I haven’t done the clean out, things appear to be a little slow from time to time and if I leave the machine for any length of time, it doesn’t “wake up” as before and seems to go into a loop of doing nothing very much. When I switch it off/back on on the power button it boots up, but appears to do it quite slowly, goes black screen for a few seconds, goes on to the password screen, then the welcome screen, which it seems to spend a long time on, before moving to my “home” screen where again the icons on it are slow to appear. After this all appears to be fine!
Am I being paranoid and this will go when I carry out your clean up instructions?
Again, many thanks for your hep.
Run the cleanup, then do a disc defrag
Let me know if that helps … If not we will look at some ways to speed you up
Hi essexboy, did your clean-up and defrag and it all seems to be getting back to normal. BUT (paranoia creeping in again) a screen came up this morning saying something like “You may be victim of software counterfeiting”. Thinking that was a dodgey link, I went into updates and it confirmed laptop had already installed updates this morning (09:04) and I checked for others and it happily installed another 5 (10:22). Was that just a rogue link that got through or does the machine now think it has iffy software installed. (Can’t understand how microsoft would have installed the updates to a counterfeit copy).
Again, thanks for all your help.
Wait for essexboy to help you with this.
Reboot the computer and let me know if you get that again. Some malware does corrupt windows validation
Hi essexboy, after a couple of reboots, no reappearance of the counterfeit warning. Fingers crossed its fixed!
Windows probably revalidated itself, or the warning was a minor glitch
Hi essexboy, the only lasting effect now appears to be that the laptop doesn’t “wake up” properly after sleeping/hibernating. It does appear to be going through the motions, but so slowly, it’s not worth waiting for and a restart on the power button seems to do the trick. After the recent hassles, I think I can put up with that!
Sometimes a chkdisc run wil limprove the performance for sleep
Hi essexboy, did a chkdisc and while it appeared to be very thorough, doesn’t seem to have speeded up/changed the little laptop. Could it be that I’ve got conflicts now as well as avast, I have Ad-aware, ccleaner and Malwarebytes floating around in the system?
Your thoughts very much appreciated.
Uninstall Ad-aware as MBAM is an order of magnitude better
Plus Ad-aware does tend to take a lot of memory
Have you defragmented the drive ?
Hi, I’ll uninstall that and yes its been defragged.
OK let me know how it behaves on completion
Hi essexboy, I’ve let it run for a few days and I’m delighted to say all appears back to normal again.
Again, huge thanks for your fixes.