PID 4 is system which alas is not much use…

I would like to use an external tool which will include an AV scan

After the scan it will generate an analysis log for me with a zip file. Could you either put the file in your dropbox if you have it or upload to a file sharing site like mediafire for me to collect

Download AVPTool from Here to your desktop

Run the programme you have just downloaded to your desktop ( it will be randomly named )

First we will run a virus scan
Select the cog to access scan areas

https://dl.dropboxusercontent.com/u/73555776/Kas%20front.JPG

On the first tab select all elements down to OS C and then select start scan

https://dl.dropboxusercontent.com/u/73555776/Kas%20Scan%20area.JPG

Once it has finished select reports and post the detected threats
.

Now an analysis scan
Select the Manual Disinfection tab
Press the Gather System Information button

https://dl.dropboxusercontent.com/u/73555776/kas%20manual.JPG

Once it has completed then click Step 2 Report sending

https://dl.dropboxusercontent.com/u/73555776/avp%20report.JPG

Click avptool.sysinfo.zip
And you will be taken to the zip file that needs to be attached