I’m not sure if I use Microsoft security essentials? I am still in safe mode, should I be? I’m a little embarrassed, I’ve never had to do a command before…it’s telling me the service name is invalid. Am I putting it in incorrectly? Thank you so, so very much for your help
Aye safe or normal makes no difference… OK as it stands we really need to get FRST on this system so that I can stop the malware running. The problem is that the services and files are hidden from the user.
Could you run an Avast boot scan please allow it to quarantine anything related to google or Defender/Essentials
Is there any chance you could get FRST downloaded to a USB stick at all
The only other access to a computer I have is a public one…I have just recently relocated 7 hours from home and don’t know anyone. Do you specifically know if I could download the FRST onto USB from a public computer? (library). I will do the avast boot scan now.
Yes there should be no problem with that, but download both 32 and 64 bit versions unless you know exactly what your one is
Ok, boot scan is running…will be a few hours before I have the FRST downloaded to USB.
No problem it is 4:30 pm here and I am usually around until 22:30 ish
Boot scan is done and I told it to move the files to the chest. I have the FRST on the jump drive…any special steps I should take next?
Nope you can run it direct from the jump drive and that is where the log will be saved if you can either attach or copy and paste the log
Is this what you need?
OK lets kill this blighter… As you cannot download anything yet
Open notepad and copy all the data inside the codebox to the notepad file.
Save this notepad as fixlist to the USB drive where FRST is
HKCU\...\Run: [Google Update*] - [x] <===== ATTENTION (ZeroAccess rootkit hidden path)
HKU\Bryan\...\Run: [SearchProtect] - C:\Users\Bryan\AppData\Roaming\SearchProtect\bin\cltmng.exe
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
U2 *etadpug; "C:\Program Files (x86)\Google\Desktop\Install\{b24a5114-5a15-6b49-c3ef-916ca6d0aee1}\ \...\???\{b24a5114-5a15-6b49-c3ef-916ca6d0aee1}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini
C:\Users\Jessi\AppData\Local\Google\Desktop\Install
C:\Program Files (x86)\Google\Desktop\Install
DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
Run FRST and press Fix
Once it has run there will be a fix log saved on the USB could you post that
Then try to download OTL, it should work this time
Here you go…I was able to download OTL!
If you could now run it with this script please so that I can check for damage
[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif
[*]Select All Users
[*]Under the Custom Scan box paste this in
netsvcs
BASESERVICES
%SYSTEMDRIVE%*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
CREATERESTOREPOINT
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs
Here are the logs
Hmm some damage to repair … So lets get at it 
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
IE - HKU\S-1-5-21-349112754-3963677899-1479095279-1000\..\SearchScopes\{9FE1A783-C85D-4AA6-AB77-6351BA812D08}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2260173&CUI=UN39591836291311356&UM=2
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (TBSB07898 Class) - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll File not found
O3 - HKLM\..\Toolbar: (Coupons.com CouponBar) - {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program Files (x86)\Coupons.com CouponBar\tbcore3.dll File not found
[2013/09/10 14:57:00 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Conduit
[2013/09/10 14:56:52 | 000,000,000 | ---D | C] -- C:\ProgramData\Conduit
[2013/09/10 14:56:51 | 000,000,000 | ---D | C] -- C:\Users\Jessi\AppData\Local\Conduit
[2013/09/23 15:09:37 | 000,000,286 | ---- | M] () -- C:\Windows\tasks\DSite.job
[2012/07/27 14:00:41 | 000,000,000 | ---D | M] -- C:\Users\Bryan\AppData\Roaming\Babylon
[2012/07/27 14:00:55 | 000,000,000 | ---D | M] -- C:\Users\Bryan\AppData\Roaming\BabylonToolbar
[2012/07/27 14:05:22 | 000,000,000 | ---D | M] -- C:\Users\Bryan\AppData\Roaming\PC Cleaners
[2012/07/27 14:05:23 | 000,000,000 | ---D | M] -- C:\Users\Bryan\AppData\Roaming\PCPro
[2013/09/11 08:56:21 | 000,000,000 | ---D | M] -- C:\Users\Jessi\AppData\Roaming\DSite
:Files
netsh advfirewall reset /c
netsh int ip reset c:\resetlog.txt /c
ipconfig /flushdns /c
ipconfig /release /c
ipconfig /renew /c
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
THEN
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
I disabled avast but combofix says it’s still running? Should I click ok to go on…or?
Yep ok the combofix warning, Avast knows of the programme and should leave it alone
Thanks! Here you go…
How is the computer behaving now ?
One final run just to clear the last of the old adware, this should take no more than 2 or 3 minutes
Please download Junkware Removal Tool to your desktop.
[]Right-mouse click JRT.exe and select “Run as Administrator” the tool will open and start scanning your system
[]please be patient as this can take a while to complete depending on your system’s specifications
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]post the contents of JRT.txt into your next message.
It seems ok…a little slow when opening browser for some reason and it wasn’t before. But no crazy pop ups and no alerts from avast!! Yay! Attached is the log
OK lets clear my rubbish away now, when this is done a disc defragment will probably be in order as we have shifted a fair few files around
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Delete JRT from the desktop
Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe 