Is this the first occurence and is it booting OK now ?
yes it was the first occurance
reset again came up with a windows error that said it had been logged.
everything seems to be back to normal
how do we remove tools?
thanks again so much
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands [resethosts] [emptytemp] [CLEARALLRESTOREPOINTS] [Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
[*]Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
[*]In the Run box, type in ComboFix /Uninstall
(Notice the space between the “x” and “/”)
then click OK
http://i1224.photobucket.com/albums/ee362/Essexboy3/Misc%20screen%20shots/CF_Uninstall-1.jpg
[]Follow the prompts on the screen
[]A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
Upgrading Java:
[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe
it seems OTL has locked up again while trying to run the :Commands
[resethosts]
[emptytemp]
[CLEARALLRESTOREPOINTS]
[Reboot]
code…
should I skip and move on?
Yes I believe it is Malwarebytes again being awkward… That only happens on some systems for no apparent reason
Uninstalled malwarebytes and re-ran and was able to complete all the steps. As of right now it looks like I am in the clear. I will keep you updated I appreciate all of your help so much.
My pleasure
just today began getting alerts again from the other computer on my network! ? !
mwb log running otl now
OTL Logs
aswMBR log
Timing, I just came on line ;D
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL IE - HKLM\..\SearchScopes\{9230cb90-79de-4945-88a4-762244a25bc8}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?id=YKxdm069YYus&ptb=4E5E8C6B-692E-4D64-BBCF-46E4E81DF7A8&ind=2012052510&ptnrS=YKxdm069YYus&si=google_people&n=77ed7c1e&psa=&st=sb&searchfor={searchTerms}:Files
C:\Windows\Installer{89a2a9de-69c8-a38c-0e01-5d918c48610c}
C:\Users\Suzy\AppData\Local{89a2a9de-69c8-a38c-0e01-5d918c48610c}
C:\Windows\assembly\GAC\Desktop.ini
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt /c
ipconfig /release /c
ipconfig /renew /c
sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto /c:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
FINALLY
https://dl.dropbox.com/u/73555776/FSS.GIF
Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
ive had otl running for over an hour now and it seems to have stopped while moving the desktop.ini file.
should I end the process and try again or move on?
I ended the OTL but not sure what To do next
Continue with combofix please
combofix log attached moving on to farbar
Looks like OTL did its part ;D
farbar log attached
Right click the link below and select "save target as… "
https://dl.dropbox.com/u/73555776/bits.reg
Save to the desktop
Right click the reg file and select merge
Accept the warnings and reboot
And could you confirm all is well
downloaded and put on desktop but when I right click I do not see the “merge” option…?