Help! I installed Avast 4.0 about a week ago. Since then, I am getting the warning about the win32: Trojan-Gen, among other Trojans. I then follow the instructs…it tells me that the virus is in memory, so it reboots, scans memory and finds two Trojans, as above. I then select delete…log in, and about 5 minutes later I get warning again.
I have win xp home on PC. I used firewall from winxp, and avast virus scanner. I sent an email to avast tech support, did not receive a reply. Two questions: why won’t avast clean these virus’ and is tech support as poor as I am beginning to believe? Thanks.
Click on the link in my signature and follow the instructions in the malware removal section to thoroughly clean your system.
Tech support is not poor. But you asked something that has been answered tons of times and has no high priority.
And I suggest you get yourself a real firewall. Best is a router with hardware firewall, but if you can’t afford one (+/- 35 euro), there are some decent freeware firewalls.