Win32:Trojan-gen in services.exe and svchost.exe

Viruses and worms
1

Hi

I hope you can help.

I’ve come across the same problem that a few people seem to have:
Win32:Trojan-gen in services.exe and svchost.exe

I’ve downloaded OTL.exe, ran it and have attached the 2 log files from it.

The message pops up every few seconds, making the computer impossible to use.

Please help.

Thank you

2

i couldnt attach both files

3

Multiple Antivirus Programs

You are running more than 1 Antivirus program!


AV: AVAST Software
AV: AVG Technologies

Running - more than one - antivirus program is not recommended because:
[*]They can conflict with each other.
[*]Report the other antivirus software as malicious.
[*]Antivirus programs use an enormous amount of computer’s resources… actively scanning your computer.
[*]Can cause your computer to become unstable…run slowly and even, in rare cases, BSOD crash…etc
I strongly suggest you uninstall one of them.

I recommended that you uninstall AVG. However which one, is your decision.

[*]Download FRST64 to a USB flash drive.
[*]Plug the USB drive into the infected machine.

Boot your computer into Recovery Environment

[*]Restart the computer and press F8 repeatedly until the Advanced Options Menu appears.
[*]Select Repair your computer.
[*]Select Language and click Next
[*]Enter password (if necessary) and click OK, you should now see the screen below …

http://i1090.photobucket.com/albums/i366/garyr56/W7InstallDisk2.png

[*]Select the Command Prompt option.
[]A command window will open.
[list]
[*]Type notepad then hit Enter.
[]Notepad will open.
[list]
[*]Click File > Open then select Computer.
[*]Note down the drive letter for your USB Drive.
[]Close Notepad.[/list]
[]Back in the command window …

[*]Type e:/frst64.exe and hit Enter (where e: is replaced by the drive letter for your USB drive)
[*]FRST will start to run.
[list]
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]When finished scanning it will make a log FRST.txt on the flash drive.[/list]
[*]Next

[*]Type Explorer.exe;Services.exe into the Search: field in FRST then click the Search File(s) button.
[*]FRST will search your computer for files and when finished it will produce a log Search.txt on the flash drive.
[*]Exit FRST.
[*]Close the command window.
[*]Boot back into normal mode and post me the FRST.txt and Search.txt logs please.