Hi, Would very much appreciate some help on this frustrating problem. I’m using Avast 4.8 and every 10 minutes a detection of a “Win32: Trojan-gen” keeps popping up on screen.
I’ve seen this problem posted by others too, but I’m having trouble following the solutions (I’ve seen so many different solutions).
Please treat me as a beginner. I’ve seen solutions requiring “hijacks”, “logs”, etc but I have no idea what they mean or how to bring them up so if you can, please let me know what I need to do. Thanks!
If it keeps coming back, there is likely to be an undetected or hidden element to the infection that restores or downloads the file again. What is your firewall ?
If you haven’t already got this software (freeware), download, install, update and run it and report the findings (it should product a log file).
MalwareBytes Anti-Malware, On-Demand only in free version http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe, right click on the link and select Save As or Save File (As depending on your browser), save it to a location where you can find it easily later. - 2. SUPERantispyware On-Demand only in free version.
Don’t worry about reported tracking cookies they are a minor issue and not one of security, allow SAS to deal with them though. - See http://en.wikipedia.org/wiki/HTTP_cookie.
Thanks for the help. I’ve downloaded the two software and have run full scans. The log report from Malwarebytes is below. The scan by SUPERAntiSpyware found one cookie, which has been quarantined.
(fyi, the virus check popups are still coming up every 10mins). Thanks.
Malwarebytes’ Anti-Malware 1.40
Database version: 2608
Windows 5.1.2600 Service Pack 2
12-Aug-09 11:08:20 AM
mbam-log-2009-08-12 (11-08-20).txt
Scan type: Full Scan (C:|)
Objects scanned: 154180
Time elapsed: 22 minute(s), 58 second(s)
Thanks. I started downloading Service Pack 3 but then a Setup error came up saying I don’t have enough disk space on C:\WINDOWS$NtServicePackUninstall$ and that it requires a minimum of 4 additional megabytes of free space.
I don’t have many programs on my pc, so I don’t understand why I can’t download it. I should have a lot of diskspace. Do I have to delete something and if so, what should I delete in C:\WINDOWS?
Hello,
This virus is on my boys computor along with win32:fasec, avast detects it in safe mode but won’t allow me to move it to chest, (access denied, being used by another program), can’t reboot the system normally as a blue screen pops up saying windows has detected a problem, can anyone help with this, running avast 4.8 updated on 8/11/09, systems reg. key was expired , boy didn’t bother to re-register :o