Please help. I picked up a Trojan horse issue that Avast is blocking, but can’t get rid of. I tried Malwarebytes, but no luck either. I downloaded OTL and followed Essexboy’s instructions. I’ve attached the results.
@planecrazy
Hello and wellcome. I will be working on your Malware issues 
Step#1
Re-run OTL.exe.
[*]Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.
:files
C:\Windows\Installer\{7a0c34a9-68eb-9200-7484-94bef5094bac}
C:\Windows\Installer\{7a0c34a9-68eb-9200-7484-94bef5094bac}\@
C:\Windows\Installer\{7a0c34a9-68eb-9200-7484-94bef5094bac}\L
C:\Windows\Installer\{7a0c34a9-68eb-9200-7484-94bef5094bac}\U
C:\Users\planecrazy\AppData\Local\{7a0c34a9-68eb-9200-7484-94bef5094bac}
C:\Users\planecrazy\AppData\Local\{7a0c34a9-68eb-9200-7484-94bef5094bac}\@
C:\Users\planecrazy\AppData\Local\{7a0c34a9-68eb-9200-7484-94bef5094bac}\L
C:\Users\planecrazy\AppData\Local\{7a0c34a9-68eb-9200-7484-94bef5094bac}\U
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt /c
ipconfig /release /c
ipconfig /renew /c
:commands
[CREATERESTOREPOINT]
[emptytemp]
[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.
Step#2
Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.
Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this or this Instruction.
How to disable avast:
[*]Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
[*]In the window that opens on the top right corner, click Settings.
[*]In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.
[*]Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
[*]In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn on this option after the cleaning.
Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.
If you see a message like “Illegal operation attempted on a registry key that has been marked for deletion” just restart computer once more.
When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.
Step#3
Please download aswMBR and save it to your desktop.
Double click aswMBR.exe to start the tool. Select Yes if prompted to download the Avast database.
[*]Click Scan
[*]Upon completion of the scan ( Scan finished successfully ) click Save log and save it to your desktop, and post that log in your next reply for review.
Note: do NOT attempt any Fix yet.
[*]You will also notice another file created on the desktop named MBR.dat. Right click that file and select [b]Send To>Compressed /b file. Attach that zipped file in your next reply as well.
Here are the results after running OTL again with your attachment
@planecrazy
Ok, I’m waiting Combofix.txt and aswMBR.txt logs?
Sorry about that. Here they are.
Delete current copy of Combofix, we will need to use new, fresh one Combofix.
Open notepad and copy/paste the text present inside the code box below:
File::
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini
KillAll::
DirLook::
c:\users\planecrazy\AppData\Roaming\vlc
FCopy::
c:\windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe|c:\windows\system32\services.exe
Save this as CFScript.txt
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
Close all browser windows and refering to the picture above.
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:[b]ComboFix.txt[/b] )
Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
[*] Make sure that all options are checked.
[*] Press “Scan”.
[] It will create a log (FSS.txt) in the same directory the tool is run.
[] Please attach FSS.txt log to your reply.
I really appreciate all your help. Here are the logs you requested.
Open notepad and copy/paste the text present inside the code box below:
Registry::
[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{20FEC4E7-F7B7-438B-8191-33D2EFC5EBEA}]
[-HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{6E13D095-45C3-4271-9475-F3B48227DD9F}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{5911488E-9D1E-40ec-8CBB-06B231CC153F}"=-
[-HKEY_CLASSES_ROOT\clsid\{5911488e-9d1e-40ec-8cbb-06b231cc153f}]
File::
c:\program files (x86)\Shop to Win 2\ShoppingBHO.dll
Folder::
c:\program files (x86)\StartNow Toolbar
Save this as CFScript.txt
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
Close all browser windows and refering to the picture above.
Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
ComboFix will will re-run. When finished, it will produce a log for you.
Attach the contents of the log in your next reply. (typical location: C:[b]ComboFix.txt[/b] )
Here it is.
Hi,
I still see…
StartNow Toolbar
Shop to Win 2
I recommendet to you to uninstall them if you will…
Your Combofix log looks clean. How’s your computer running now?
I couldn’t remove the Startnow toolbar (I get an Error 2 message), but I did uninstall Shop to Win. Otherwise it is running great! Thank you very much for all your help.
We will remove Startnow TB like this…
[]Download AdwCleaner (by Xplode) on your desktop.
[*]Launch it, click on [Search] and wait for the scan.
[]When the scan ends, notepad with the report will appears.
[*] Click on the [Delete] Wait for the programme completes his work.
The program will close all active programs. Click OK to confirm that.
On the next two windows that open ( Informations and Restart required ) click OK
[*] The computer will restart and open a notepad ( C:\AdwCleaner[S1].txt ) with the report.
[*] Save the notepad report on the Desktop
[*] Please attach here C:\AdwCleaner[S1].txt
Note: The report will also be stored on C:\AdwCleaner[S1].txt [/list]
Lets remove used tools.
It is necessary to uninstall ComboFix :
[list] [*] Click Start (or
http://amf.mycity.rs/pg/images/VistaStartButton.png
) then Run.
On Windows7 or Vista you may use Start Search field if Run is not available.
[*] In the line of text type in (Copy) the following:
ComboFix /Uninstall
Note that there is a space between " ComboFix " and " /Uninstall " .
[*] then click OK (or press Enter ).
Wait for the uninstall process is complete.
Re-run OTL and click on CleanUp! button.
You will be asked to reboot the machine to finish the cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTL. Feel free to manually delete any tools it leaves behind.
Sorry it took so long to get back to you. I’ve been out of town. Here is the information.