I have a horrible trojan and i dont know how to remove it. I cant open regedit. It won’t allow me too. It says i dont have administrator access. Im at a lose here. Please help. I have windows xp pro. and my avast is up to date. I have done 3 boot scans and it finds it but doesnt stop it.
Please attach your logs.
http://forum.avast.com/index.php?topic=53253.0
it said access denied. it wont let me download.
What are you trying to download ?
The link given is to an information topic, in that topic are the instructions and links to the various tools used to gather information to help the malware removal specialist compile a fix for your system.
Malwarebytes Anti-Malware it lets it upload and go through the first part of the process but then stops and says access denied. That link of info says download this first. I tried from both sites.
continue with OTL and aswMBR
Monitoring
Try the roguekiller programme first then follow with OTL, aswMBR
If that fails then download this special copy of OTL. Right click the link and select save as
Download OTL to your Desktop
[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
https://dl.dropbox.com/u/73555776/OTL_Main_Tutorial.gif
[*]Select All Users
[*]Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
CREATERESTOREPOINT
[*]Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Post both logs