Windows 10 build 1803 uninstalls Avast..

[system]

Buy a license for 3 years, until 2019.

[RichardEb]

@Infratech Solutions post:10

I have not tested but…

How to transfer from Enterprise Administration (EA) or Small Office Administration (SOA) to Avast Business

1. Seach for a file export.xml on the device where your EA/SOA console is installed:
   With EA console the file is located in: C:\Program Files\AVAST Software\Enterprise Administration\DATA\log
   With SOA console the file is located in: C:\ProgramData\AVAST Software\Administration Console

2. Import the XML file. You will get an overview of how many groups and devices you’re able to transfer.
   Note: Settings/Policies will also be transferred alongside the devices.

3. Once successfully imported, devices from the EA/SOA console will start to appear in this console in the Devices section.
   This might take a while and when they will appear, they will have a status Pending.

4. On the Devices page, manually select the groups or devices you want to transfer by clicking the Transfer button.
   These device’s statuses will change from Pending to Transferring.

5. You might then also need to activate devices manually if you have more than one license. Old EA/SOA products will be replaced (reinstalled) with Avast Business Antivirus or Avast Business Antivirus Pro, depending on what editions you had in your old console.
   You can change or combine multiple editions (we call them licenses) from the Licenses section

6. Once devices are fully transferred they will have the status Safe, Vulnerable, or In Danger, depending on the health of the device.

7. You’ve finished transferring from EA/SOA to Avast Business. Congratulations!

Will this work when I switch from SOA to cloud?

[system]

Hi,

Does anyone know how long https://www.avast.com/en-us/contacts should take to respond as I’ve been waiting 2 days now for a response regarding migrating my license keys from avast! Small Office Administrator using avast! Endpoint Protection to Business Management Console using Avast Business Antivirus Managed and I’ve heard nothing apart from the automated reply advising the ticket is logged?

Many Thanks

[Asyn]

Try Business Sales: https://www.avast.com/business-sales.php

[system]

Will do cheers

[system]

Thanks for all the precious and detailed information here.

I try to contact avast directly since 2 weeks and i got nothing.

By my reseller “Digital River”, i got a support message from “Digital River” :

Dear Jean-François Leprieur,

Thank you for contacting the online store.

We apologize for the inconvenience, you’ve reached customer service for the online store. We’re able to assist you with any issues related to purchase from our store, however technical issues are outside our area of expertise.

Our technical support will be able to assist you at:

URL: http://support.avast.com

In an effort to continuously improve the customer experience, we would like your feedback through a brief survey. It should only take a few minutes of your time.

My product is “Nom du produit : Avast Endpoint Protection Suite MR - 3 Years Qté commandée : 14 Montant : 1 166,06CAD”

And for this price, I had expect a decent support … ???

[bob3160]

@jfleprieur post:26

Thanks for all the precious and detailed information here.

I try to contact avast directly since 2 weeks and i got nothing.

By my reseller “Digital River”, i got a support message from “Digital River” :

Dear Jean-François Leprieur,

Thank you for contacting the online store.

We apologize for the inconvenience, you’ve reached customer service for the online store. We’re able to assist you with any issues related to purchase from our store, however technical issues are outside our area of expertise.

Our technical support will be able to assist you at:

URL: http://support.avast.com

In an effort to continuously improve the customer experience, we would like your feedback through a brief survey. It should only take a few minutes of your time.

My product is “Nom du produit : Avast Endpoint Protection Suite MR - 3 Years Qté commandée : 14 Montant : 1 166,06CAD”

And for this price, I had expect a decent support … ???

I suggest that you start your own topic and describe your problems so that they may be addressed. Thanks.