Normal Windows 10 start-up. 2) Avast IS pop-up informing new program version and need to restart PC. 3) Windows closes but PC fails to go off. 4) I waited some minutes after all HD activity stopped and pressed shut-down button. 5) Starting PC, BLUE SCREEN, shows Windows recovery procedures, followed by PC diagnostic and message of inability to initialize. 6] Several attempts of step 5 to no avail. 7) Attempt to proceed to Windows and to close and restart as in first and third options of screenshot 1068c, unsuccessful. 8] Attempt of Advanced Options in screenshot 1069c: System Restore, Initialization Repair and Command Prompt, the last one to run avastclear.exe from a pendrive, all followed by start-up attempts, all unsuccessful.
Current situation: Windows 10 remains UNABLE TO INITIALIZE.
Environment: Desktop Intel Motherboard, Intel Duo processor, Windows 10 Pro fully updated. (Details not available for obvious reasons)
Thanks for your interest. I read the article you suggested and I wonder if it concerns my current condition, that is, there is no Windows operating system running, since it can’t even start. May be you can help me some steps further:
-does the suggeted tool run on DOS after a pen-drive?
-does it aplly to Avast IS as well?
-since according to Windows(?) blue screen diagnostic initialization performs in such incorrect way as to prevent start-up, does Avast Support Tool address this issue?
Thanks again.
Unfortunately… nope. Through DOS I managed to get to the initialization menu with F8 but safe mode option doesn’t start, it goes to the same blue screen and options described in the initial post.
Thanks.