The automatic updates are blocked and I also can’t load them manually. The code is 8024402c, which is used for a problem with the firewall or antivirus. I don’t know what to do now 
Please describe in detail, I’m blond 
Welcome to the forum. 
Lot’s of German girls a blonde. That excuse doesn’t work. 
Which firewall ??? and, are you allowing avast! internet access through the firewall ???
Thanks for the friendly welcome
I don’t know which firewall, this was what windows help said about the code… I think windows…
I use avast internet security and don’t know anything about it 
where could I find out about what avast! is allowed to do?
Sorry, I’m just able to use my notebook but nothing else
found a solution for my problem - if I change my firewall to “private zone” there is no problem.
I do not understand why, but it works…
Private Zone = Secure environment.